Summary
Overview
Work History
Education
Skills
Timeline
Generic

Todd Strong

Des Moines,IA

Summary

Professional hospitality specialist equipped to enhance guest experiences and drive service excellence. Proven ability to adapt seamlessly to changing needs while fostering team collaboration and maintaining high service standards. Known for strong communication skills, attentive service, and calm demeanor under pressure. Consistently delivers results through effective multitasking and guest-focused approach.

Overview

24
24
years of professional experience

Work History

Caregiver

Self-employeed
09.2013 - 03.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.

Senior Waiter

Fiesta Cantina
09.1998 - 05.2017
  • Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Served as a liaison between kitchen staff and guests regarding dietary restrictions or special requests ensuring a pleasant dining experience for all.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Facilitated clear communication between the front-and back-of-house teams, improving overall restaurant efficiency.
  • Ensured compliance with all health department regulations by maintaining a clean workspace at all times.
  • Maintained accurate inventory levels for all front-of-house supplies, reducing waste and saving costs.
  • Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Developed strong rapport with regular customers through friendly conversations and attentive service.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Increased repeat business with personalized recommendations for menu items and daily specials.
  • Trained staff members on use of POS system.
  • Increased sales significantly by upselling higher-end products to customers.

Education

General

Ottumwa High School
Ottumwa, IA

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving

Timeline

Caregiver

Self-employeed
09.2013 - 03.2022

Senior Waiter

Fiesta Cantina
09.1998 - 05.2017

General

Ottumwa High School

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