Todd Tomsha
Grants Pass,OR
Summary
Professional service worker with experience in fast-paced hospitality environments. Skilled in maintaining cleanliness, supporting waitstaff, and ensuring timely table turnover. Strong team player with focus on efficient service and adaptability to changing needs. Reliable, organized, and committed to delivering quality results for exceptional guest experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Busser/Server/Expo
Taprock NW Grill
04.2021 - Current
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Attended company and restaurant required trainings and meetings, improving skills
- Memorized menu to help diners make informed meal choices
- Delivered customer checks and securely processed credit card or cash payments
- Exercised focus and concentration to keep track of tables and remember orders
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Greeted and accommodated guests, building positive experience from first interaction
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Listened to customer concerns and complaints and quickly rectified issues
Busser/Server
Olive Garden
09.2017 - 03.2021
- Help patrons select food and beverages by presenting menu; ordering cocktails; suggesting courses; identifying appropriate wines; answering and fulfilling food preparation questions
- Stay updated on current menu choices, specialties and menu deviations
- Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
- Maintain table setting by removing courses as completed; replenishing utensils; refilling drink glasses; being alert to patron special needs and requests
- Provide exceptional service to all patrons
- Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine
Manager
Old Spaghetti Factory
07.2015 - 09.2017
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Jotted down customer orders and promptly delivered food and drinks
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Maintained knowledge of safety and emergency procedures, remaining aware of accident prevention policies
- Greeted and accommodated guests, building positive experience from first interaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
Manager
Popeyes Chicken
04.2011 - 05.2015
- Delegated tasks, freeing up time to focus on higher-value activities
- Evaluated systems and procedures, identifying and implementing improvements
- Established control systems for costs and labor, meeting budget guidelines
- Collaborated with staff to develop and carry out processes, resulting in improved performance
- Coached and motivated team, driving sales and delivering exceptional customer service
- Reduced workplace safety or health hazards by enforcing work practices and procedures
- Assigned, prioritized and delegated tasks and responsibility to departmental employees
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Analyzed and resolved quality and customer service issues, recommending system improvements
Skills
- Exceptional customer service
- Menu Memorization and Presentation
- Food and Beverage Service
- Specials Promotion and Upselling
- Team Player
- Cool Under Pressure
- Able to Lift 30 Pounds
- Cleaning and sanitizing
- Time management
- Attention to detail
Certification
- OLCC Marijuana Permit
- OLCC Alcohol Permit
- Food Handlers Card
Timeline
Busser/Server/Expo
Taprock NW Grill
04.2021 - Current
Busser/Server
Olive Garden
09.2017 - 03.2021
Manager
Old Spaghetti Factory
07.2015 - 09.2017
Manager
Popeyes Chicken
04.2011 - 05.2015
- OLCC Marijuana Permit
- OLCC Alcohol Permit
- Food Handlers Card
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