Todd Tugmon
Austin,TX
Summary
Professional with strong background in customer service and operational support, ready to excel in fast-paced environment. Known for exceptional teamwork, adaptability, and results-driven mindset. Skilled in handling customer interactions, managing inventory, and supporting store operations. Dependable and effective in meeting evolving demands and achieving collective goals.
Overview
31
31
years of professional experience
Work History
Front End Assistant
Costco
09.2024 - Current
- Collaborated with staff to maintain cleanliness and organization of front-end area, fostering positive shopping environment.
- Engaged with customers to provide information on products, addressing inquiries and resolving issues efficiently.
- Mentored junior staff on customer service techniques, enhancing overall team performance and morale.
- Worked flexible schedule and extra shifts to meet business needs.
Cage Cashier
Texas Card House
09.2023 - 08.2024
- Managed cash transactions accurately and efficiently to ensure smooth operations.
- Trained and mentored junior staff on cash handling procedures and customer service standards.
- Oversaw daily cash flow, ensuring compliance with financial regulations and company policies.
- Collaborated with management to address operational challenges and enhance customer satisfaction.
Cage Manager
Red Star Social Club
02.2019 - 06.2022
- Oversee daily cage operations to ensure compliance with gaming regulations.
- Train and mentor staff on cash handling procedures and customer service protocols.
- Implement security measures to safeguard club assets and prevent fraud.
- Manage inventory of gaming chips, cash reserves, and operational supplies.
Store Manager
Cornucopia Popcorn
02.2017 - 04.2019
- Oversaw daily operations, ensuring smooth workflow and optimal staff performance.
- Responsible for the hiring, training and management, including payroll and scheduling, of 9 personnel.
- Responsible for buying, receiving, and completing inventories.
- Planned and executed special events that helped build a larger customer base.
- Utilizing effective seasonal promotions we increased sales by 35% from 2017 to 2018.
Store Owner
Whomp Smoke Shop
06.2011 - 02.2017
- Located, negotiated lease and built out a vacant retail location in South Austin.
- Managed daily operations of an art glass gallery smoke shop which included opening and closing responsibilities.
- Responsible for A/P, A/R, bank and credit card reconciliation, invoicing, payroll and annual tax preparation.
- Responsible for all buying decisions and maintaining inventory of tobacco, glass, vaporizers, and general merchandise products.
- In charge of hiring, training, scheduling and mentoring of seven personnel.
Store Owner
BC Smoke Shop Austin
06.2008 - 10.2016
- Founded and operated a retail art glass gallery smoke shop focused on bringing top industry talent creations to market.
- Built a strong customer base through effective promotional marketing, social media and customer service.
- Stayed up to date on latest information and trends in electronic cigarettes to maximize sales.
- Planned and executed live glass blowing events for over 250 invitees three times a year.
Office Manager Bookkeeper
Demos Done Right
08.2001 - 05.2008
- Managed office of a successful product marketing, demonstration and sampling business.
- Responsible for the training of all new brand ambassadors.
- Account manager to over 200 clients.
- Booked independent contractors and assisted in shipping materials for over 200 promotions a week.
Assistant General Manager
Hops Grill & Brewery
01.2000 - 06.2001
- Directly managed, trained and ensured professional development of 45+ employees.
- Managed schedule and payroll of bar and wait staff.
- Responsible for bar and front of the house purchasing and inventory.
- Maintained exceptional customer service ensuring repeat business.
- Devised unique events and special promotions to drive sales.
Assistant Chef
Eatzi’s Market & Bakery
06.1997 - 10.1999
- Maintained safe food handling and other standards at all times.
- Welcomed and acknowledge all guests in a friendly, service-oriented manner.
- Developed and maintained creative product merchandising for prepared foods section.
- Praised by management for being a fast and efficient worker, requiring little supervision.
Merchandising Manager
Partners in Advertising
03.1995 - 05.1997
- Built attractive holiday and seasonal displays for merchandising programs.
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
- Managed a 6 person reset team for Kroger and Fiesta grocery stores.
- Offered exceptional customer service to differentiate and promote the company brands we represented.
Education
Associate of Applied Science - Culinary Arts
The Art Institute of Houston
Houston, TXSkills
- Customer service
- Problem-solving skills
- Opening and closing procedures
- Complaint resolution
- Staff management
- Time management
- Listening skills
- Training and mentoring
Timeline
Front End Assistant
Costco
09.2024 - Current
Cage Cashier
Texas Card House
09.2023 - 08.2024
Cage Manager
Red Star Social Club
02.2019 - 06.2022
Store Manager
Cornucopia Popcorn
02.2017 - 04.2019
Store Owner
Whomp Smoke Shop
06.2011 - 02.2017
Store Owner
BC Smoke Shop Austin
06.2008 - 10.2016
Office Manager Bookkeeper
Demos Done Right
08.2001 - 05.2008
Assistant General Manager
Hops Grill & Brewery
01.2000 - 06.2001
Assistant Chef
Eatzi’s Market & Bakery
06.1997 - 10.1999
Merchandising Manager
Partners in Advertising
03.1995 - 05.1997
Associate of Applied Science - Culinary Arts
The Art Institute of Houston