Summary
Overview
Work History
Education
Certification
Timeline
Generic

Todd W. Beattie

Canton,USA

Summary

Hands-on, results-driven payroll professional with over twenty-five years in the Human Capital Management software industry. Extensive experience in payroll, HR, tax, account management and software support. Customer Service Hero Award Winner from Ultimate Software, 2011

Overview

28
28
years of professional experience
1
1
Certification

Work History

Solution Consultant

Ascend, LLC
Atlanta, Georgia
07.2023 - 07.2025
  • Built, test and deployed UKG PRO software products.
  • Provide leadership, direction, management, communication, and implementation service throughout the life of project.
  • Accountable for the overall success of the project and quality of service.
  • Scope, time, cost, and quality.
  • Provided personalized training for clients and internal staff for areas such as troubleshooting steps to resolve common issues, work arounds for system limitations and general walk throughs of the delivered system.
  • Lead project team meetings efficiently and with intended results.
  • Use interpersonal and communication skills in all interaction, enriching team collaboration, customer relationships and overall health of the project.
  • SME for UKG Core (HR & Payroll); GL Configurations; Advanced SQL; and Taxation.
  • US and Canada payroll certified within UKG Pro Product

Senior Consultant

Jubilant, LLC
Atlanta, Georgia
01.2021 - 05.2023
  • Built, test and deployed UKG PRO software products.
  • Provide leadership, direction, management, communication, and implementation service throughout the life of project.
  • Accountable for the overall success of the project and quality of service.
  • Scope, time, cost, and quality.
  • Provided personalized training for clients and internal staff for areas such as troubleshooting steps to resolve common issues, work arounds for system limitations and general walk throughs of the delivered system.
  • Lead project team meetings efficiently and with intended results.
  • Mentor new consultants
  • Use interpersonal and communication skills in all interaction, enriching team collaboration, customer relationships and overall health of the project.
  • SME for UKG Core (HR & Payroll); GL Configurations; Advanced SQL; and Taxation.
  • US and Canada payroll certified within UKG Pro Product

Functional Consultant III

Mosaic Consulting Group, LLC
Atlanta, Georgia
10.2020 - 12.2021
  • Built, tested and deployed UKG PRO software products.
  • Worked closely with clients to establish specifications and system designs for implementation of UKG Pro product.
  • Collaborated on all stages of the system development lifecycle, from analysis to production releases as well as post live support.
  • Collected customer requirements to develop clear specifications for creating a project plan.
  • Built and configured system for implementation and launch following UKG methodology.
  • Provided personalized training for clients and internal staff for areas such as troubleshooting steps to resolve common issues, work arounds for system limitations and general walk throughs of the delivered system.
  • Coordinated and lead weekly project calls to discuss progress of the project, collected feedback on different stages and addressed client’s concerns.
  • Used interpersonal and communication skills in all interaction, enriching team collaboration, customer relationships and overall health of the project.
  • Served as a SME for UKG Core (HR & Payroll); GL Configurations; Advanced SQL; and Taxation.
  • US and Canada payroll certified within UKG Pro Product.
  • Served as mentor to new hires within the company.

HRIS Analyst, UltiPro Managed Services

UKG, formerly Ultimate Software
Atlanta, Georgia
01.2018 - 09.2020
  • Managed new client projects for system configuration.
  • Managed client tracking and communication through Salesforce by troubleshooting and providing detailed case resolution.
  • Identified areas of opportunity for customer training and provided ongoing technical and software support for clients.
  • Analyzed client data and provided resolution for best practices.
  • Drove customer retention through advocacy and engagement.

Sr. System Consultant Google Account– UltiPro Managed Services

UKG, formerly Ultimate Software
Atlanta, Georgia
08.2015 - 01.2018
  • Handpicked by Google to be their Sr. System Consultant.
  • Handled first point of technical resolutions for Google team, which reduced escalations by 75%.
  • Partnered with payroll team to help resolve critical issues, which reduced processing time by 40%.
  • Set up new companies, tested new set up Google would implement and new UltiPro features, troubleshot General Ledger.
  • Delivered, tested, and set up Google company structure to include enhanced UltiPro features for improved system functionality.
  • Utilized advanced SQL tools for various troubleshooting that included system research, testing, tax adjustments and general ledger.

Team Lead– Mid-Market Accounts

UKG, formerly Ultimate Software
Atlanta, Georgia
08.2012 - 08.2015
  • Led, developed, and trained Account Managers to ensure personal and departmental goals were achieved.
  • Conducted team training for Account Managers in the area of SQL, payroll processing, and system troubleshooting.
  • Handled quality assurance for Account Managers through call monitoring and case review to provide constructive feedback for improved performance.
  • Led the team that created the Best Practices document and presented to all support members.
  • Provided ongoing technical software support for Account Managers to improve customer success.
  • Point of escalation for troubleshooting client system issues.
  • Partnered with Tier II to find ways of reducing elevations.
  • Fostered a support team environment through ongoing mentoring and engagement.

Account Manager/Senior Account Manager – Enterprise Accounts

UKG, formerly Ultimate Software
Atlanta, Georgia
10.2008 - 08.2012
  • Supported client base that brought in over 15 million in annual revenue.
  • Strengthened client relations by becoming a subject matter expert for UltiPro payroll and HR Products.
  • Owned cases from initial client contact to case resolution. Follow up pending cases with the client, Tier II, Development, Custom Developers, and other groups as needed in order to keep the case up to date.
  • Identified training opportunities for clients to assist with incorporating system best practices.
  • Provided ongoing technical and software support for clients.
  • Performed and assisted with smoke testing and was the point person for tracking upgrade issues.
  • Provided ongoing training and mentorship to new and existing team members.
  • Received Customer Service Hero Award 2011 and multiple client commendations for service excellence.

Lead Technical Support Specialist

TimePlus Payroll/IOI Payroll
Roswell, GA
06.2006 - 10.2008
  • Strengthened client relations by becoming subject matter expert for TimePlus Payroll, HR and Timekeeping.
  • Helped to improve team communication by implementing service call logs.
  • Reduced response time to client issues by 25 percent on a project with my supervisor.
  • Assisted licensees in the implementation of TimePlus software.
  • Provided ongoing technical and software support for licensees and corporate owned service centers.
  • Analyzed client data and assisted in resolving issues.
  • Worked with federal, state and local agencies for tax compliance.
  • Mentored and trained for new and existing teammates.
  • Received multiple TimePlus Hero awards and client commendations for service excellence.

Payroll Manager

Action Electric
Smyrna, GA
08.2005 - 06.2006
  • Responsible for a 350 – employee union payroll.
  • Processed new employee and modified existing employee information.
  • Entered payroll information using Star Builder payroll software.
  • Verified and analyzed the data produced by the payroll software.
  • Organized and coordinated the delivery of payroll checks, direct deposits, tax reporting and tax filing.
  • Handled all employee inquiries related to payroll and employment.

Senior Client Service Representative

ADP
Santa Clara, CA
07.1997 - 05.2005
  • Helped increase client retention and service excellence.
  • Assessed client knowledge, outlined possible solutions, trained clients on complex payroll concepts.
  • Identified client needs through due diligence and designed and implemented revisions of customizations.
  • Facilitated training for new product rollouts.
  • Verified changes by analyzing results and ensuring proper usage of procedures and best practices.
  • Mentored and trained new and existing teammates.
  • Consistently exceeded departmental standards for productivity.
  • Frequently received client commendations for service excellence.

Education

Bachelor of Business Administration - Marketing

Governors State University
University Park, IL
07.1996

Certification

Certified Payroll Professional (CPP), American Payroll Association, 01/01/10

Timeline

Solution Consultant

Ascend, LLC
07.2023 - 07.2025

Senior Consultant

Jubilant, LLC
01.2021 - 05.2023

Functional Consultant III

Mosaic Consulting Group, LLC
10.2020 - 12.2021

HRIS Analyst, UltiPro Managed Services

UKG, formerly Ultimate Software
01.2018 - 09.2020

Sr. System Consultant Google Account– UltiPro Managed Services

UKG, formerly Ultimate Software
08.2015 - 01.2018

Team Lead– Mid-Market Accounts

UKG, formerly Ultimate Software
08.2012 - 08.2015

Account Manager/Senior Account Manager – Enterprise Accounts

UKG, formerly Ultimate Software
10.2008 - 08.2012

Lead Technical Support Specialist

TimePlus Payroll/IOI Payroll
06.2006 - 10.2008

Payroll Manager

Action Electric
08.2005 - 06.2006

Senior Client Service Representative

ADP
07.1997 - 05.2005

Bachelor of Business Administration - Marketing

Governors State University

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