Todd Weber
Heyworth,IL
Summary
Recently retired from a rewarding twenty five year career at State Farm Insurance where much of my career was spent analyzing and securing customer data, including upgrades to customer relationship management applications to provide State Farm agents with the tools needed to sell and service their customers.
Overview
29
29
years of professional experience
Work History
Technology Analyst
State Farm Insurance Inc
05.2004 - 08.2024
- Maintained security of customer data, specifically governing internal access to sensitive customer data
- Provided technical and functional recommendations for customer facing applications based on project requirements
- Wrote requirements for customer relationship management tools utilized by State Farm agents and call centers for servicing and selling to our customers
- Analyzed metrics regarding the internal utilization of customer data on a quarterly basis and produced a high level PowerPoint report to present updates to leadership
- Completed monthly audits of internal users of State Farm customer data to ensure only those associates with a business need had access to the data
- Provided after hours third level help desk support for agent and call center applications
- Lead technology analyst on a project to upgrade an application used to store and search for enterprise wide customer data within State Farm
- Multiple presentations to leadership and peers of project deliverables and project implementations throughout my career
- Experience with Microsoft Office applications (Word, Excel, PowerPoint) throughout my career
Call Center Representative and Supervisor
State Farm Insurance Inc
08.1999 - 05.2004
- Inbound call center representative providing after hours support for State Farm agents and claim centers
- Handled a variety of calls ranging from inquiries for an agent's office to auto and homeowner claims
- Supervised a team of call center representatives, including hiring and training new representatives as well as documenting and managing performance issues
- Monitored call volume and metrics of representatives to ensure staffing needs and adherence to schedules were met during periods of high call volume
- Handled escalated calls from customers that were in need of assistance beyond what the representative could provide
- Responsible to call center management for the performance and efficiency of my team
Store Manager
Sherwin-Williams Paint Store
06.1995 - 08.1999
- Managed daily operations of the store, including sales within the store and calling on painters and contractors for outside sales
- Managed inventory of the store to estimate supply vs demand with an emphasis on appropriate amounts of materials
- Trained, hired, and managed employees and conducted performance reviews
- Analyzed and measured job sites to provide bids to painters and contractors
- Managed monthly profit and loss statement to determine methods for reducing costs and increasing sales
Education
Bachelor of Arts - Management
University of Illinois At Springfield
Springfield, IL05.1995
Associate of Arts - Liberal Arts And Sciences
Illinois Central College
East Peoria, IL05.1994
Skills
- Data Collection and Analysis
- Metrics Collection and Reporting
- Written and Verbal Communication
- Data Security and Governance
Ministry Experience
I am a permanent deacon for the diocese of Peoria, IL, ordained in May of 2017. Since being ordained I have been blessed with an active ministry, including-
- Leading marriage and baptismal preparation classes for my parish
- Witnessing marriage vows, administering baptism, and officiating at funerals
- Preaching once a month and leading a monthly Holy Hour
- Distributing Holy Communion to the homebound in our parish
- Current coordinator for the formation of permanent deacons in our diocese, which includes teaching classes and scheduling the formation classes for the six year program
- Delegate to the bishop within the diocesan tribunal office. This assignment includes reviewing marriage preparation files which require dispensations or permissions for a valid marriage to be celebrated, and those cases involving previous marriages.
Timeline
Technology Analyst
State Farm Insurance Inc
05.2004 - 08.2024
Call Center Representative and Supervisor
State Farm Insurance Inc
08.1999 - 05.2004
Store Manager
Sherwin-Williams Paint Store
06.1995 - 08.1999
Bachelor of Arts - Management
University of Illinois At Springfield
Associate of Arts - Liberal Arts And Sciences
Illinois Central College
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