Todd Whitt
Philadelphia,PA
Summary
I'm a seasoned professional with a versatile background in client success, account management, onboarding and project management. I'm committed to leveraging my diverse experience in the SaaS startup, corporate and nonprofit sectors to drive business growth and client satisfaction in dynamic and challenging environments.
Overview
12
12
years of professional experience
Work History
Client Operations Manager
PDI Technologies
10.2023 - 11.2025
- Cultivated professional relationships and delivered product support to a $3 million book of business comprising of 60-100 enterprise-level clients equaling 4,500+ U.S. retail locations
- Owned client lifecycle management, encompassing onboarding, engagement strategies and ongoing strategic interactions
- Executed cross-functional projects to integrate Skupos products and operational processes into existing PDI ecosystems.
- Transformed Voice of the Customer insights into strategic actions for enhancing client satisfaction and retention
- Analyzed customer data files to identify trends, rectify errors and generate actionable upselling insights.
Key Account Manager
Skupos
07.2021 - 09.2023
- Managed a portfolio of over 100 mid-market clients, yielding $1.4 million in revenue.
- Directed projects driven by Voice of the Customer feedback to achieve 95%+ CSAT scores.
- Engaged with at-risk account owners to reduce churn rates to 0.7% over 12 months.
- Developed and implemented tailored account management strategies based on customer health scoring to enhance client engagement and overall value.
- Directed a global team of 15+ associates to resolve technical and account management inquiries.
Customer Success Manager
Skupos
07.2019 - 06.2021
- Provided technical account support to priority SMB clients, achieving high performance health and CSAT scores.
- Guided clients through onboarding and regular training to demonstrate product features and value-driving practices.
- Upsold product packages by analyzing usage data and identifying growth opportunities.
- Partnered with cross-functional teams to develop strategies for driving customer success.
Vehicle Sales Coordinator
PenskeTruck Leasing, Co.
04.2016 - 05.2019
- Coordinated approx. 150+ commercial vehicle sales on a monthly basis with corporate, fleet-level clients and managed all aspects of the post-sale process
- Drafted invoices, legal documentation and sales forms pertinent to the vehicle sales cycle
- Collaborated with a nationwide network of corporate and field teams to orchestrate vehicle services routines as well as processing of titling, registration, and payment
- Created and test-piloted the position to scale the post-sale team, including developing performance metrics, job responsibilities and training plans
Customer Success Coordinator
Penske Truck Leasing, Co.
02.2015 - 04.2016
- Responded to incoming and follow-up inquiries via phone, email, and chat to support customer base.
- Assisted sales team with administrative tasks, including lead generation and inventory list management.
- Initiated sales transactions by guiding clients through vehicle specifications and buying processes.
Outreach & Engagement Coordinator
Hope Resuce Mission
03.2014 - 02.2015
- Organized, promoted, and conducted promotional fundraising events to build community and foster awareness for the organization
- Created promotional material such as monthly newsletters, email blasts and blog posts for keep key donors and volunteers
- Hosted local networking events to provide general information about the daily functionalities and overall goals of the Mission
Education
Bachelor of Arts - English & Technical Writing
Kutztown University
05.2014
Associate of Arts - Communications
Reading Area Community College
05.2012
Skills
- Client relationship building
- Account management
- Project coordination
- Onboarding and adoption
- Product upselling
- Churn reduction strategies
Timeline
Client Operations Manager
PDI Technologies
10.2023 - 11.2025
Key Account Manager
Skupos
07.2021 - 09.2023
Customer Success Manager
Skupos
07.2019 - 06.2021
Vehicle Sales Coordinator
PenskeTruck Leasing, Co.
04.2016 - 05.2019
Customer Success Coordinator
Penske Truck Leasing, Co.
02.2015 - 04.2016
Outreach & Engagement Coordinator
Hope Resuce Mission
03.2014 - 02.2015
Bachelor of Arts - English & Technical Writing
Kutztown University
Associate of Arts - Communications
Reading Area Community College