Summary
Overview
Work History
Skills
Certification
Timeline
background-images

Todd Williams

Milwaukee,WI

Summary

Dynamic and dependable professional with exceptional customer service skills honed at Applebee's Grill + Bar. Proven ability to engage guests and resolve issues swiftly, ensuring satisfaction. Strong cash handling expertise combined with a robust work ethic, consistently maintaining high standards of cleanliness and efficiency in fast-paced environments.

Professional maintenance worker skilled in ensuring cleanliness and operational efficiency in diverse settings. Known for attention to detail and reliability in upholding high sanitation standards. Proven ability to work collaboratively and adapt to changing needs while maintaining safe environment.

Professional custodian with solid expertise in maintaining clean, safe, and orderly environments. Skilled in using cleaning equipment and handling various cleaning chemicals. Known for effective teamwork and adaptability to changing priorities. Consistently reliable and dedicated to achieving high standards in every task.

Overview

10
10
years of professional experience
2
2
Certification

Work History

Server

Applebee's Grill + Bar
04.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Crew Member

Cousins Subs
12.2023 - 03.2024
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Front Desk Assistant

Thunderbowl Lanes
09.2022 - 10.2023
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
  • Streamlined check-in and check-out processes for improved efficiency and customer experience.

Manager

Wendy's
01.2020 - 08.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Crew Member

Checkers
01.2015 - 01.2017
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Cleaning and sanitizing
  • Work independently
  • Responsible and dependable
  • Customer service

Certification

  • [Area of certification] Training - [Timeframe]

Timeline

Server

Applebee's Grill + Bar
04.2024 - Current

Crew Member

Cousins Subs
12.2023 - 03.2024

Front Desk Assistant

Thunderbowl Lanes
09.2022 - 10.2023

Manager

Wendy's
01.2020 - 08.2022

Crew Member

Checkers
01.2015 - 01.2017

Similar Profiles

CREATE PROFILE
Todd Williams