Todd Wright

Carrollton,TX

Summary

Seasoned, performance-oriented sales professional with extensive experience in managing an existing customer base and sales with an exceptional record of achievement and excellent communication skills seeks a remote or hybrid sales position working from home office that offers an opportunity to represent an established, successful company. Desires a position that utilizes proven track record of building customer relationships and successfully closing sales over the phone and in person. Well versed in collaborating with various departments from point-of-sale to implementation of the sale. Detail oriented and adept at handling multiple tasks. Proficient in Salesforce CRM and Teams.

Overview

years of professional experience

Skills

Salesforce CRM
Navision
Manitou
Closing sales over the phone
Establishing rapport over the phone
Sales Presentations
Sales processes

Customer Complaint Resolution
Analytical problem solver
Client Base Retention
Consultative Selling Techniques
Interdepartmental Collaboration
Recurring Service Contract Renewals
Outside /B2B sales

Work History

Regional Area Manager (RAM)

Interface Systems

01.2014 - 01.2024

Primary responsibilities meeting sales quotas by selling services to and retaining existing customer base of approximately 12,000 commercial alarm system customers primarily in the North Texas, Dallas Fort Worth regional area. Designed and executed custom commercial security, access control, camera and fire systems for customers ranging in size from small commercial locations up to large warehouses and hospitals.
Case in point: Converted Glen Rose Medical facility and several satellite buildings to a new DMP access control and combo intrusion alarm system.
Another example: Upgraded and sold additional services originally for two Solaris Pharmacies and ultimately sold intrusion alarms, CCTV systems and fire systems to five locations.
Consistently met or exceeded quotas over a ten year period and was almost always in the top three for installation revenue and reoccurring monthly revenue (RMR) on an annual basis and frequently was the top monthly producer for revenue or RMR.
Diplomatically fielded complex customer issues by using professional problem-solving techniques tailored to specific customer needs and facilitated negotiations, resolving issues and reaching mutual, beneficial conclusions that often turned a potential cancellation into a long term contract renewal with more revenue and RMR.
Monitored service after the sale and implemented effective problem resolutions.
Organized and detail oriented with excellent time management skills and effectively performed working from home office.
Met with existing customers to review current services, expand sales opportunities, tailor solutions and close deals.

Direct Sales Team Leader

Hawk Security-A Division Of Interface Security

04.2003 - 01.2014

Worked in straight commission capacity selling residential and commercial monitored intrusion alarms and camera systems.
Promoted to Team Leader and led small team of anywhere between three and six sales reps.
Tasked with conducting introductory training session for all new hires before they moved on to next formal training series provided by company. Maintained relationships and mentored all new hires.
Led regular team meetings to keep sales personnel motivated with tips, techniques, product training and relevant information.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Education

Bachelor of Arts - Advertising

The Pennsylvania State University, -State College, PA

Member Sigma Alpha Epsilon fraternity

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work from home option

Software

CRM Salesforce; Navision; Oracle; Manitou