Summary
Overview
Work History
Education
Timeline
Generic

Todd E. McMasters

Hendersonville,TN

Summary

Seasoned Director of Operations with significant experience in overseeing daily operations, improving efficiency, and leading successful teams. Proven leadership skills demonstrated through management of cross-functional teams and strategic planning initiatives. Track record of implementing operational improvements that increase productivity and reduce costs.

Overview

24
24
years of professional experience

Work History

Director of Operations

McAlister's Deli
Nashville , TN
07.2017 - Current
  • Managing 12 locations, spanning 3 states, with annual sales of approximately $18 million.
  • Coordinate with store managers to develop plans for improving operational efficiency.
  • Review staffing needs to ensure adequate coverage at all times in the stores.
  • Inspect store facilities regularly to ensure compliance with safety regulations and standards.
  • Provide guidance on the implementation of new policies and procedures in stores.
  • Schedule regular meetings with store teams to discuss objectives, performance metrics, and customer feedback.
  • Analyze financial data such as sales reports, budgets, and payroll records to identify areas of improvement.
  • Oversaw the recruitment process for new staff members and managers, including interviewing and training.
  • Establish strong relationships with vendors to secure competitive pricing and the best quality products.
  • Coach store managers on developing effective sales strategies and building customer loyalty.
  • Supervise business functions, employee staffing, customer retention, and financial accountability for stores.
  • Boost team morale and overall revenue by creating sales contests.
  • Work with direct reports to develop and implement action plans, improving operating results.
  • Prepare detailed reports outlining operational results on a regular basis.
  • Implement systems for monitoring employee attendance, scheduling, and payroll.
  • Identify areas where process improvements could be made, resulting in increased productivity.
  • Analyze financial data to make informed decisions on cost-saving initiatives.

Area Manager

Steel City Pizza
Charleston, South Carolina
10.2012 - 07.2017
  • Managed three locations, with annual sales of approximately $7 million.
  • Conducted periodic reviews of inventory levels and product mix in stores.
  • Investigated customer complaints promptly, identified root causes, and implemented corrective actions.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
  • Ensured compliance with all local health codes, sanitation regulations, and company policies.
  • Monitored daily financial transactions and prepared weekly reports for management review.
  • Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.

General Manager

Panera Bread
Westbury, New York
02.2007 - 10.2012
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Performed administrative tasks including payroll processing, budgeting activities.
  • Monitored daily financial transactions and prepared weekly reports for management review.
  • Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.

Manager and Corporate Trainer

The Cheesecake Factory
Westbury, New York
10.2001 - 02.2007
  • Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
  • Provided ongoing coaching and mentoring for employees in order to improve their job performance.
  • Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
  • Ordered supplies from vendors on a regular basis according to established guidelines.
  • Managed scheduling of staff in accordance with budget constraints and labor laws.
  • Conducted workshops, seminars and webinars for employees in the region.
  • Maintained records of all regional trainings conducted by department personnel.

Education

Some College (No Degree) - Business Management

Mount Union College
Alliance, OH

Timeline

Director of Operations

McAlister's Deli
07.2017 - Current

Area Manager

Steel City Pizza
10.2012 - 07.2017

General Manager

Panera Bread
02.2007 - 10.2012

Manager and Corporate Trainer

The Cheesecake Factory
10.2001 - 02.2007

Some College (No Degree) - Business Management

Mount Union College

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Todd E. McMasters