Todd R Crapser

Conducted regular reviews of operational procedures to ensure compliance with company standards.

• Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
• Identified operational and performance issues and worked with managers to resolve concerns.
• Maintained positive working relationship with fellow staff and management.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Coordinated and scheduled truck drivers to ensure timely delivery of goods.
• Monitored driver progress, communicated delays or changes in routes, and updated customers on expected arrival times.
• Tracked shipments using computerized tracking systems.
• Maintained records of deliveries, pickups, and other related information for customer service purposes.
• Provided support to drivers regarding route directions, traffic issues, road closures.
• Resolved any problems arising from the shipment of goods or services such as damaged items or delayed deliveries.
• Prepared documents such as bills of lading, invoices, manifests, safety reports.
• Ensured compliance with Department of Transportation regulations relating to hazardous materials handling and shipping procedures.
• Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
• Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
• Worked with routing specialists, route managers and service department to optimize routes.
• Collected, arranged, and input information into database system.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
• Receive and respond to drivers' complaints and concerns

• Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
• Pursued continuing education and training to stay up to date with new trends and techniques.
• Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
• Rewarded loyal clients with free products and incentive programs to show appreciation for continued business.
• Spearheaded transition to computerized scheduling, bookkeeping and inventory management procedures.

• Stocked and cleaned shelves while maintaining neat and orderly store.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
• Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
• Assisted customers by phone regarding store operations, products, promotions and orders.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
• Maintained current store, product and promotional knowledge to drive consistent sales.
• Calculated pricing, applied discounts and collected payment to process transactions.
• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
• Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
• Answered questions about current promotions and resolved issues according to store policies.
• Escorted customers to products and pointed out complementary items to boost store sales.
• Recommended merchandise to customers based on needs and preferences.

• Pre-booked future appointments to increase repeat business.
• Pursued continuing education and training to stay up to date with new trends and techniques.
• Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
• Designed and recommended home hair care regimens and treatments to meet individual customer needs.
• Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.