Todd R Crapser

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.

• Picked up riders at designated locations and greeted upon vehicle entry.
• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
• Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
• Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
• Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
• Monitored traffic patterns and adjusted routes to minimize travel time.
• Built and maintained positive relationships with passengers by providing friendly and professional service.
• Adhered to all safety regulations and traffic laws while driving.
• Assisted passengers with loading and unloading luggage for enhanced customer care.

Conducted regular reviews of operational procedures to ensure compliance with company standards.

• Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
• Identified operational and performance issues and worked with managers to resolve concerns.
• Maintained positive working relationship with fellow staff and management.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Coordinated and scheduled truck drivers to ensure timely delivery of goods.
• Monitored driver progress, communicated delays or changes in routes, and updated customers on expected arrival times.
• Tracked shipments using computerized tracking systems.
• Maintained records of deliveries, pickups, and other related information for customer service purposes.
• Provided support to drivers regarding route directions, traffic issues, road closures.
• Resolved any problems arising from the shipment of goods or services such as damaged items or delayed deliveries.
• Prepared documents such as bills of lading, invoices, manifests, safety reports.
• Ensured compliance with Department of Transportation regulations relating to hazardous materials handling and shipping procedures.
• Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
• Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
• Worked with routing specialists, route managers and service department to optimize routes.
• Collected, arranged, and input information into database system.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
• Receive and respond to drivers' complaints and concerns

• Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
• Pursued continuing education and training to stay up to date with new trends and techniques.
• Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
• Rewarded loyal clients with free products and incentive programs to show appreciation for continued business.
• Spearheaded transition to computerized scheduling, bookkeeping and inventory management procedures.

• Stocked and cleaned shelves while maintaining neat and orderly store.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
• Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
• Assisted customers by phone regarding store operations, products, promotions and orders.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
• Maintained current store, product and promotional knowledge to drive consistent sales.
• Calculated pricing, applied discounts and collected payment to process transactions.
• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
• Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
• Answered questions about current promotions and resolved issues according to store policies.
• Escorted customers to products and pointed out complementary items to boost store sales.
• Recommended merchandise to customers based on needs and preferences.

• Pre-booked future appointments to increase repeat business.
• Pursued continuing education and training to stay up to date with new trends and techniques.
• Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
• Designed and recommended home hair care regimens and treatments to meet individual customer needs.
• Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.