Todd Ratliff Ratliff
Pataskala,OH
Summary
Accomplished Operations Manager with a proven track record at Precision Pipeline LLC, enhancing operational efficiency and customer satisfaction. Expert in strategic partnerships and workforce management, I excel in driving performance improvements and fostering strong client relationships. Skilled in budgeting and employee motivation, my leadership significantly boosts team productivity and service quality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Precision Pipeline LLC
Lancaster, Ohio
08.2023 - Current
- Guided employees on understanding and meeting changing customer needs and expectations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Delegated work to staff, setting priorities and goals.
- Enforced federal, state, local and company rules for safety and operations.
- Performed cost analysis for various projects to determine budget requirements.
- Developed and implemented operational procedures to ensure quality standards are met.
- Formed and sustained strategic relationships with clients.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Operations Manager
CST Utilities
Columbus, OH
05.2022 - 07.2023
- Guided employees on understanding and meeting changing customer needs and expectations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Field Operations Leader
Columbia Gas of Ohio
Columbus, OH
01.2008 - 05.2022
- Facilitated collaboration between various departments within the organization in order to streamline processes.
- Maintained operating efficiency at all worksites.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated the implementation of new policies, procedures, and processes across all field locations.
- Developed strategies for improving customer service experience in the field.
- Delegated work to staff, setting priorities and goals.
- Oversaw day-to-day activities at multiple locations while maintaining consistent quality control standards.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided technical assistance to field personnel as required.
- Ensured effective communication between field personnel and corporate office.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Analyzed customer data to identify trends and areas needing improvement.
Education
Northpoint
Haverhill, MASkills
- Health and safety compliance
- Performance evaluations
- Incidents management
- Work flow planning
- Decision-making
- Employee motivation
- Strategic partnerships
- Quality assurance and control
- Customer service
- Forecasting and scheduling
- Problem-solving
- Customer relationship management (CRM)
- Budgeting and cost control
- Workforce management
- Performance monitoring
Certification
- Class A CDL
Timeline
Operations Manager
Precision Pipeline LLC
08.2023 - Current
Operations Manager
CST Utilities
05.2022 - 07.2023
Field Operations Leader
Columbia Gas of Ohio
01.2008 - 05.2022
Northpoint
Similar Profiles
Dylan R. KubenaDylan R. Kubena
Hydrostatic Testing Foreman/Operator at Precision Pipeline LLC / Mountain Valley PipelineHydrostatic Testing Foreman/Operator at Precision Pipeline LLC / Mountain Valley Pipeline
Brian BennettBrian Bennett
Heavy Equipment Mechanic at Precision Pipeline LLCHeavy Equipment Mechanic at Precision Pipeline LLC
Chase CarterChase Carter
Laborer at Precision Pipeline LLCLaborer at Precision Pipeline LLC