Todeka George
Riverview,United States
Summary
Ambitious and detail-oriented professional with a strong foundation in business management. Highly organized and dependable candidate adept at managing multiple priorities with a positive attitude. Excited to apply expertise towards launching and growing a first business venture. Proven ability to lead teams and drive results. Committed to utilizing the business loan to effectively manage resources, implement growth initiatives, and ensure long-term success.
Overview
22
22
years of professional experience
Work History
Rating Veterans Service Representative
Veterans Benefits Administration
2021.06 - Current
- Maintained productivity and quality standards at all times.
- Accurately adjudicated over 1,500 veterans' disability claims annually, ensuring that all decisions were made in compliance with VA regulations and guidelines.
- Identified and corrected errors in 50+ complex cases, preventing potential delays and ensuring veterans received the correct benefit.
- Successfully resolved 95% of complex cases without the need for escalation, showcasing strong problem-solving skills and in-depth knowledge of veterans' benefits laws.
- Maintained a 98% accuracy rate in rating decisions, contributing to a reduction in appeals and an increase in overall claimant satisfaction.
- Collaborated with cross-functional teams, including medical professionals and legal experts, to accurately assess and rate complex disability claims.
Veterans Service Representative
Veterans Benefits Administration
2012.09 - 2021.06
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Resolved concerns from veterans by conducting thorough investigations into case discrepancies or errors in recordkeeping.
- Ensured compliance with all applicable laws, regulations, policies while managing sensitive information about veteran''s personal data securely.
- Maintained up-to-date knowledge of federal regulations, policies, and procedures related to veteran benefits administration.
- Participated in regular professional development trainings to stay informed on changes affecting veterans'' access to appropriate benefits and resources.
- Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
Medical Supply Technician
James A. Haley Veterans Hospital
2009.01 - 2012.09
- Anticipated the needs of the Operating Room through periodic inventory and discussion with the surgical staff
- Displayed tact and diplomacy when dealing with co-workers, supervisors, staff, and patients.
- Trained new Medical Supply Technicians on proper inventory management procedures, ensuring consistency across the team.
- Improved patient care by efficiently managing medical supply inventory and timely distribution.
- Implemented a more effective system for tracking expiration dates, reducing instances of expired products being used in patient care.
- Assisted healthcare professionals in locating necessary supplies, contributing to efficient patient care.
- Effectively managed medical supply returns and exchanges, ensuring prompt resolution of issues to minimize delays in patient care.
- Collaborated with clinical staff to identify frequently used items, optimizing stock levels accordingly for increased efficiency.
- Monitored inventory levels to keep all medical equipment properly stocked.
Dental Technician
US Air Force
2002.04 - 2008.04
- Oversaw the Orthodontic department, managing personnel, logistics, and scheduling.
- Supervised the training and development of 20 apprentice-level personnel.
- Carefully examined patient records for inaccuracies.
- Managed appointment books to ensure schedules were efficient and manageable.
- Coordinated the treatment of over 1600 patients, ensuring the delivery of quality and timely services.
- Managed Infection Control Program ensures treatment rooms and water tests remain within regulatory standards.
- An enthusiastic speaker, confidently briefed 21 new squadron members on the strict dental infection control policies.
Education
Master's degree - MBA Human Resources
Bellevue University
Bellevue, NE03.2011
Bachelor's degree - Business Administration
Mississippi State University
Starkville, MS05.2004
Skills
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Multitasking
- Problem-solving abilities
- Organizing and Prioritizing Work
- Reliability
- Excellent Communication
- Decision-Making
- Adaptability
- Records Management
Timeline
Rating Veterans Service Representative
Veterans Benefits Administration
2021.06 - Current
Veterans Service Representative
Veterans Benefits Administration
2012.09 - 2021.06
Medical Supply Technician
James A. Haley Veterans Hospital
2009.01 - 2012.09
Dental Technician
US Air Force
2002.04 - 2008.04
Master's degree - MBA Human Resources
Bellevue University
Bachelor's degree - Business Administration
Mississippi State University
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