Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Sales Member Expert
Target
06.2020 - 11.2023
Increased sales revenue by developing and maintaining strong guest relationships.
Implemented effective sales strategies for improved market penetration and customer satisfaction.
Exceeded sales targets with consistent follow-ups and persuasive negotiation tactics.
Collaborated with team members to create tailored sales solutions for individual clients.
Delivered exceptional customer service, leading to positive reviews and enhanced brand reputation.
Collaborated with team members to create innovative menu items that appealed to diverse clientele.
Maintained strict adherence to health and safety regulations, ensuring a clean and sanitary work environment at all times.
Trained new hires in proper food handling techniques and company policies, fostering a culture of excellence within the team.
Assisted management with inventory tracking and ordering processes, minimizing stock shortages or overages.
Conducted regular training sessions for junior team members on best practices in sales techniques.
Sales Associate
Nike
08.2020 - 01.2021
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Answered customer questions about sizing, accessories, and merchandise care.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Generated new sales leads to achieve and exceed monthly sales goals.
Home Health Aide
Acclaim Home Healthcare
02.2019 - 08.2021
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Provided mobility assistance such as walking and regular exercising.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Assisted disabled clients to support independence and well-being.
Followed nutritional plans to prepare optimal meals.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
CNA
T & N Reliable Nursing Care
06.2017 - 08.2018
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
Provided emotional support for patients during challenging times, fostering a positive healing environment.
<ul>
<li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li>
<li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li>
<li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li>
<li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li>
<li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li>
<li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li>
</ul> at NFCU, Avenues Jacksonville, AVW<ul>
<li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li>
<li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li>
<li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li>
<li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li>
<li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li>
<li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li>
</ul> at NFCU, Avenues Jacksonville, AVW