Summary
Overview
Work History
Education
Skills
Timeline
Generic

Todor Vinton

3214 D ST SE Washington,DC

Summary

Results-driven business professional with a proven track record of managing daily operations and implementing continuous improvement strategies. Demonstrated expertise in customer service, delivering exceptional results for over 10 years.

Overview

24
24
years of professional experience

Work History

Station Supervisor

Southern Airways Express
Dulles , VA
07.2025 - Current
  • Maintain alignment with FAA, airline, and airport regulations.
  • Enforced safety and security measures in sensitive zones.
  • Oversee daily operations of customer service, ramp, and operations agents to maintain efficiency.
  • Act as the primary airline contact during the station manager's absence.
  • Enforce policies and procedures while ensuring compliance records are maintained.
  • Facilitate training sessions for personnel on policies, procedures, and safety protocols.
  • Engage in daily briefings.

Public Sector Business Support Coordinator

Verizon Wireless
Hanover, MD
03.2015 - 09.2024
  • Provide online support to internal and external customers through account servicing and maintenance for national, government, major, and small business accounts.
  • Accountable for achieving business results through a best-in-class customer experience.
  • Proficient in various systems, with the ability to multitask.
  • Communicate with impact, clearly and concisely, with customers, both internal and external, while demonstrating the value of Verizon Wireless.
  • Leverage skills and abilities to best support the customer, as well as identify opportunities to drive growth and proactive solutions.
  • Demonstrate personal commitment by adhering to the Verizon Code of Conduct, guidelines, and participating in an inclusive environment where people contribute their best.
  • Processed high volume of orders for multimedia and communication devices.
  • Conduct detailed account audits to identify discrepancies and resolve billing issues.
  • Apply technical knowledge to resolve customer issues and provide assistance on evolving technology through effective Tier 1 and Tier 2 troubleshooting of various devices, such as smartphones, tablets, and modems.

Lead Passenger Service Agent

Air Wisconsin Airlines under United Express
Dulles, VA
03.2004 - 10.2014
  • Monitored all activities at the boarding gates.
  • Assisted with check-in procedures for passengers and baggage, including boarding passes and luggage tags.
  • Ensured FAA, company, and airport regulations are followed.
  • Enforced safety and security measures and protects sensitive zones.
  • Facilitated the passenger boarding process.
  • Implemented standard procedures during overbooked, irregular flights, and denied boarding situations.
  • Solicited volunteers to free up seats, re-accommodates passengers by booking alternative flights, and provides travel vouchers.
  • Addressed and resolved complaints and concerns from passengers and employees.
  • Promoted frequent flyer memberships.
  • Performed pre-flight inspections on aircraft cabins to ensure cleanliness standards were met.
  • Developed effective relationships with customers through excellent communication skills.
  • Trained new employees on proper handling of equipment, ticketing systems, security protocols.
  • Ensured compliance with safety regulations and procedures for ground operations personnel.
  • Provided customer service to passengers by answering questions, resolving complaints and addressing special requests.
  • Inspected passenger documentation for accuracy, completeness and validity.
  • Planned daily staffing requirements based on projected flight numbers.
  • Resolved any customer complaints promptly and efficiently while upholding company policies.
  • Participated in regular meetings with team members to discuss operational issues or concerns.
  • Prepared flight manifests and passenger lists according to airline protocol.
  • Communicated regularly with other departments regarding flight schedules, arrivals, departures, delays, cancellations.

Assistant Manager / Clerical Help

Washington Tire Place
Washington, DC
09.2001 - 03.2004
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Enhanced team member performance through the use of strategic and tactical approaches, motivational coaching, and training.
  • Created monthly reports for senior management, summarizing operational performance metrics.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Established processes to ensure efficient workflow throughout the organization.
  • Ensured compliance with all applicable laws, regulations, and industry standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Coached, mentored, and trained team members in order to improve their job performance.
  • Conducted performance reviews for team members.

Education

Bachelor of Science - Finance Management

Southeastern University
District of Columbia, United States

Skills

  • Documentation And Reporting
  • Workflow Analysis
  • Incident Reporting
  • Contract analysis
  • Team Collaboration and Leadership
  • Data Research and Validation
  • Financial Management
  • Customer Relations
  • MS Office
  • Remedy
  • FastAIR
  • SHARES
  • ACSS
  • WFM
  • UNIMATIC
  • AYS (Service Now) Ticketing
  • ZENITH
  • Slack
  • AIRMAX

Timeline

Station Supervisor

Southern Airways Express
07.2025 - Current

Public Sector Business Support Coordinator

Verizon Wireless
03.2015 - 09.2024

Lead Passenger Service Agent

Air Wisconsin Airlines under United Express
03.2004 - 10.2014

Assistant Manager / Clerical Help

Washington Tire Place
09.2001 - 03.2004

Bachelor of Science - Finance Management

Southeastern University

Similar Profiles

CREATE PROFILE
Todor Vinton