Todrian D. Rush
Dallas,Texas
Summary
Results-driven leader with extensive experience in collections, evictions, and operations management. Known for exceeding investor expectations, implementing innovative strategies, and driving efficiencies to maximize profitability and team performance. Skilled in developing policies, streamlining processes, and empowering teams to achieve exceptional results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Collections & Evictions
SYLVAN ROAD CAPITAL
01.2022 - Current
- Led collections and eviction teams servicing the single-family rental space
- Implemented proactive strategies for timely rent payments, utilizing effective communication and technology
- Conducted financial analyses to provide insights for risk mitigation and strategic decision making
- Developed and updated policies aligning with industry best practices and regulatory requirements
- Developed over 25 new processes aimed at increasing overall call quality and eviction timeline management
- Spearheaded analytics overhaul to help drive efficiencies and mitigate losses on collateral
- Outperformed investor expectation during my tenure by over 45%
- Helped secure several rounds of funding to elevate assets under management to almost 2 billion
Manager of Loan Servicing
CARVANA
01.2019 - 01.2022
- Manage teams of Loan Advisors and 4 supervisors who service mid to late stages of delinquency by providing coaching, strategic direction, and development while simultaneously focusing on employee empowerment, satisfaction, and retention
- Developed or spearheaded several projects aimed at promoting the company’s Vision and Purpose through employee and customer education which included action plan trackers, Next Level manager Call Calibrations, PowerPoint presentations, and attendance trackers designed to identify trends
- Assisted in the development of several Loan Advisors, SLAs, and peers by providing coaching and consulting on several projects
- Outperformed department standards and KPI’s by an average of 34.59% during my time as a Collections Manager
- 6-time recipient of the Back-End Manager of the month award
Sr. Operations Coordinator
STELLAR RELAY
01.2016 - 01.2019
- Oversaw all operations for 65-85 agents and 3-5 manager’s performance which include planning, implementation, and tracking of specific short and long-term goals
- Achieved operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
- Accomplished human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, and counseling team members, communicating job expectations, planning, monitoring, and reviewing job contributions and enforcing policies and procedures
- Met financial objectives by forecasting requirements, preparing project budgets, scheduling expenditures; analyzing variances; initiating corrective actions
- Two-time recipient of the Stellar Leadership Award, which is an award given to an individual once a year who has shown tremendous leadership and consistency through the course of a year
- This award is equivalent to employee of the year
Manager of Operations
IT’S TYME LOGISTICAL SERVICES
01.2012 - 01.2016
- Coordinate support for administration and outreach programs focused on providing job opportunities for students and at-risk individuals
- Facilitate communications with the surrounding community including conducting site visits to recruit candidates for employment programs
- Directly responsible to schedule, locate, and manage the truck routes in each region
- Managed various administrative operations for the company’s educational programs which included maintaining student records for payroll and implementation of record keeping system
- Reviewed program policies and coordinated operations to ensure that the program complied with company guidelines, as well as filed all legal documentation to maintain the program’s accreditation
- Supervised the documentation and maintenance of financial records, collaborating with clients to collect the required information to complete profit and loss statements
Education
Bachelor of Science - Economics
UNIVERSITY OF Oklahoma
Norman, OK01.2025
Skills
- Program Design and Development
- Educational Program Management
- Forecasting and Financial Analysis
- Consulting and Strategic Planning
- Process Improvement and Policy Development
- Investment Management
- Business Analysis
- Staff Development and Training
- Presentation Coordination
- Risk Mitigation Strategies
Associations
American Economic Association
Accomplishments
- Developed over 25 new processes to improve call quality and eviction timeline management.
- Spearheaded analytics overhaul, driving efficiencies and reducing losses.
- Outperformed investor expectations by over 45%.
- Secured multiple rounds of funding, elevating assets under management to nearly $2 billion.
- Developed projects promoting company vision through education initiatives, including action plan trackers and attendance trend analysis.
- Assisted in developing Loan Advisors, SLAs, and peers through coaching and consulting.
- Consistently outperformed department standards, achieving 34.59% above KPIs.
- Six-time recipient of the Back-End Manager of the Month award.
- Contributed to strategic planning by preparing and completing action plans, implementing productivity standards, and identifying system improvements.
- Recruited, trained, and managed team members, enforcing policies and reviewing job contributions.
- Achieved financial objectives by forecasting, budgeting, and initiating corrective actions.
- Twice honored with the Stellar Leadership Award, recognizing outstanding leadership and consistency.
Certification
- Financial Modeling Foundations -NASBA- 2024 August
- Project Resource Management -Project Management Institute- 2024 August
Timeline
Director of Collections & Evictions
SYLVAN ROAD CAPITAL
01.2022 - Current
Manager of Loan Servicing
CARVANA
01.2019 - 01.2022
Sr. Operations Coordinator
STELLAR RELAY
01.2016 - 01.2019
Manager of Operations
IT’S TYME LOGISTICAL SERVICES
01.2012 - 01.2016
- Financial Modeling Foundations -NASBA- 2024 August
- Project Resource Management -Project Management Institute- 2024 August
Bachelor of Science - Economics
UNIVERSITY OF Oklahoma
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