Toesheta Blue
Customer Service
Beaumont,Texas
Summary
Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.
Overview
11
11
years of professional experience
Work History
Correctional Officer
Texas Department Of Criminal Justice
01.2018 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Personal Banker
Duke Federal Credit Union
07.2013 - 11.2017
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
Education
Associate of Science - Business Administration And Management
ECPI University
Raleigh, NCBachelor of Science - Computer And Information Sciences
Lamar University
Beaumont, TXSkills
- Emergency Response
- Positive Attitude
- Client Relationship Management
- Fraud prevention
- De-Escalation Techniques
- Conflict resolution skills
- Relationship Building
- Branch operations
- Customer Service
- Customer Satisfaction
Timeline
Correctional Officer
Texas Department Of Criminal Justice
01.2018 - Current
Personal Banker
Duke Federal Credit Union
07.2013 - 11.2017
Associate of Science - Business Administration And Management
ECPI University
Bachelor of Science - Computer And Information Sciences
Lamar University
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