Tofunmi Taiwo
Mesquite
Summary
Result oriented Sales & Client Success Leader with over 4 years of experience in multi-unit operations and revenue growth. Promoted to Area Sales Manager for impactful leadership. Expertise in enhancing client retention, optimizing KPIs, and driving account growth through data-driven strategies and relationship management. Eager to contribute revenue ownership and client lifecycle expertise in a remote Customer Success or Account Management role.
Overview
3
3
years of professional experience
Work History
Area Sales Manager
Dillard's
Mesquite
10.2025 - Current
- Directed multi-location revenue strategy, exceeding quarterly sales targets by 27% and owning key performance KPIs including revenue growth, client retention, and conversion metrics.
- Led and developed a team of 8+ associates, enhancing productivity, customer engagement, and overall sales performance through coaching and targeted development initiatives.
- Strengthened customer retention via proactive relationship management, service recovery efforts, and data-driven strategies to identify growth opportunities and improve outcomes.
- Collaborated with senior leadership to analyze sales performance and implement operational and strategic initiatives that supported long-term, sustainable revenue expansion.
Sales Manager
Dillard's
Mesquite
07.2025 - 10.2025
- Analyzed sales data to identify trends and support inventory management decisions.
- Collaborated with team members to improve customer service strategies and satisfaction rates.
- Assisted in training new associates and developed promotional displays to boost customer engagement.
Sales Associate
Dillard's
Mesquite
06.2023 - 07.2025
- Surpassed individual sales goals by 10% through consultative client engagement and needs-based selling.
- Built long-term customer relationships that increased repeat business and referral activity.
- Contributed to overall store revenue growth through performance consistency and upselling strategies.
Education
Bachelor of Arts - Mass Communication
Fountain University
NG01-2020
Skills
- Revenue growth, Market research
- Sales forecasting, sales training
- Customer engagement, customer lifecycle management
- Performance metrics
- Data analysis, Data driven decision making
- sales training, KPI & performance optimization
- cross-functional decision making
- customer trend analysis
Timeline
Area Sales Manager
Dillard's
10.2025 - Current
Sales Manager
Dillard's
07.2025 - 10.2025
Sales Associate
Dillard's
06.2023 - 07.2025
Bachelor of Arts - Mass Communication
Fountain University