Toi Betts-Miller

Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.

• Arizona State University, 07/2016, Current, Asst to Director, WPC Economics, Center for Environmental Economics and Sustainability, Screens and refers telephone inquiries from members of the university community and the public on behalf of the Director for problem resolution and resource referral., Manages the director’s calendar; coordinates and arranges for the director’s calendar to ensure optimal use of time., Compiles, prepares, and maintains background material related to meetings, events, and travel; coordinates and tracks follow up items to ensure timely completion of tasks., Independently composes correspondence on a variety of subjects requiring judgment, originality, and knowledge of issues involved., Responds to inquiries via email, in person, phone providing information requiring comprehensive knowledge of university policies and procedures., Interprets administrative decisions and policies to other staff, students or faculty., Coordinates arrangements for conferences, seminars, and guest speakers., Coordinates student employee (Grad and Undergrad) recruitment activities to include, interview and selection processes., Prepare and process trip requests and expense reports through Concur/My ASU Trip., Prepare and process meal and expense reimbursements through Workday for ASU guests and faculty., Coordinate the hiring of research consultants/outside independent contractors., Monitor/Coordinate Director’s funding and faculty summer salary., Provide typing/writing support for Professor emeritus., Assist faculty member with research submissions to the Institutional Review Board., Performs clerical functions to include form preparation, report preparation, correspondence and other related functions., Serves as backup for front office coordination., Performs special assignments as instructed by Director., Tempe, AZ
• Arizona State University, 07/2015, 07/2016, Administrative Assistant, University Registrar Services, Executes a variety of office administrative support activities for University Registrar Services., Provide administrative support to the university and associate registrars., Provide administrative support to the university RegTech team., Receive and greet visitors., Responds to inquiries via email, in person, phone providing information requiring comprehensive knowledge of university policies and procedures., Interprets administrative decisions and policies to other staff, students or faculty., Schedules/arranges calendar, meetings, and appointments., Process enrollment verification requests from Private Investigators., Run daily enrollment reports as needed (21st day and 45th day)., Maintain and manage roster contacts and grade change processes., As PeopleSoft data trustee, review/approve/denies PeopleSoft access requests and applies appropriate row level security., Create/Update various PeopleSoft setup data including advising committees, term/session/academic calendar dates., Run existing queries, imports data into Excel and formats to create reports as needed., Assists with special projects as needed., Tempe, AZ
• Arizona State University, 06/2014, 07/2015, Office Specialist, Provide general information and convey university policies and procedures to students, faculty, staff and the general public in-person, by telephone and email., Act as liaison with departments and colleges., Coordinates activities of student employees in front office., Assist with the standards petition administration process., Assists staff with special projects as directed by Coordinator Sr., Perform a variety of general office and clerical duties to include filing, copying, faxing, scanning and mailing., Communicates with facilities management, telephone services, recycling, surplus and other university services., Plans and prioritizes workload to meet set deadlines., Serves as a primary reference source for function to assist departments and employees in resolving discrepancies or procedural problems utilizing knowledge of specialized function; responds to technical administrative questions ensuring necessary follow-up is performed., Maintain and compile data reports and files., Maintains supply room and presentation of general office and reception area., Schedule appointments and manage calendars., Recommends changes to policy and procedures affecting assigned function., Assist the Interdisciplinary program internship coordinator with program inquiries, application database and management of email account., Responsible for specialized email accounts for the Interdisciplinary program and the College of Letters and Sciences., Process and administer prerequisite overrides and course overloads., Managing student workers., Coordinate UASP events for University College under the direction of the director., Tempe, AZ
• Wells Fargo Business Direct, 10/2013, 06/2014, Loan Servicing Specialist, Review accounts, including past documentation across various systems of records, against processes, procedures, and documentation to ensure procedures were followed., Analyzed processes from beginning to end through detailed review of business loan application to identify exceptions to policy and procedure., Provided pertinent documentation to other departments., Validating all supporting documents to ensure compliance., Phoenix, AZ
• Bank of America, 06/2012, 04/2013, Service Support Specialist, Audited closing and funding processes to ensure accuracy and compliance., Assist property management, closing agents, asset managers, and real estate attorneys with HUD approvals and timely closings on REO properties., Accurately reconciled accounts and HOA payments based on federal and company standards., Validated financial documentation and recommended corrective actions when in violation of compliance with internal bank requirements and government regulations., Chandler, AZ
• Wells Fargo Home Mortgage, 01/2012, 06/2012, Loan Specialist-Business Support, Monitored all home loans to ensure accuracy of standards and guidelines per federal and company guidelines., Maintain and compile daily production reports., Coordinate workflow processes for the processing and underwriting staff., Provide administrative assistance to the area underwriting and closing manager., Tempe, AZ
• Bank of America, 09/2011, 01/2012, HOA Specialist, Reviewed all HOA closing documents on REO properties for accuracy., Processing of HOA payments., Use of email and other internal proprietary systems in obtaining required documentation for HOA accounts payable set up., Sustained production workflow within the established service level agreements., Chandler, AZ
• Charles Schwab, 04/2011, 08/2011, Associate Risk Analyst, Monitored and review business accounts for compliance., Validating client information and identity utilizing multiple search tools., Management of hotline calls., Corresponded with field/branch representatives to assist in retaining client., Detailed explanation of research findings as backing of final decisioning to mitigate monetary loss., Phoenix, AZ
• University of Arizona COM, 01/2011, 03/2011, Personnel Coordinator, Provided clerical and administrative support to Department Administrator., Maintain confidential records and personnel files., Gathered and complied evaluation materials., Updated communication lists and bulletins., Process fund account reports for Principal Investigators., Phoenix, AZ
• Arizona State University, 10/2010, 01/2011, Verifications (Admissions Services), Verified high school and college transcripts received for completeness and accuracy., Entered statistical information into proprietary computer system., Compared data entered with source documents and re-entered data into verification format to detect errors., Tempe, AZ
• ASU Foundation, 11/2007, 07/2009, Human Resources Assistant, Assist HR Associate Director with foundation recruiting efforts., Coordinate and facilitate new hire orientation., Provided administrative and clerical support to HR Director., Maintain, create, and retain personnel records., Schedule appointments and meetings to include managing department calendar., Coordinated travel arrangements for potential job candidates., Processed monthly credit card reconciliations and IFAS disbursements., Tempe, AZ

• Microsoft Office Suite
• PeopleSoft HR
• Kenexa Brassring
• Salesforce
• Workday Financial/HCM