Toi Boyd
Las Vegas,NV
Summary
Dynamic customer service professional with a proven track record at USAA, excelling in relationship building and critical thinking. Adept at resolving complaints and enhancing customer satisfaction through effective communication and data analysis. Skilled in Microsoft Excel and committed to delivering exceptional service that drives sales growth and fosters loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
USAA
06.2023 - Current
- Assisted customers with inquiries, providing accurate product information and support.
- Learned company policies and procedures to address customer needs effectively.
- Managed customer interactions through phone and email, ensuring timely responses.
- Resolved complaints by identifying issues and offering appropriate solutions.
- Documented customer feedback to improve service quality and enhance user experience.
Customer Service Representative
ETL
02.2022 - 03.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Created true lasting values for customers by offering great customer service through phone calls.
- Used various methods to transform raw data into data systems conducted complex data analysis and reported results
Sales Associate
Ross Stores
01.2014 - 11.2021
- Assisted customers with product selection and inquiries to enhance shopping experience
- Maintained knowledge of current promotions and sales to effectively upsell products
- Processed transactions accurately using point-of-sale (POS) systems
- Collaborated with team members to ensure optimal store presentation and inventory management
- Resolved customer complaints promptly to foster a positive shopping environment
- Trained new associates on sales techniques and customer service protocols
- Front end supervisor, cashier, stock, sales floor
Education
Associate in Behavioral Social Science - Communications
Chaffey College
Rancho Cucamonga, CA05.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- POS
- Dependability
- Computer literate
Timeline
Customer Service Representative
USAA
06.2023 - Current
Customer Service Representative
ETL
02.2022 - 03.2023
Sales Associate
Ross Stores
01.2014 - 11.2021
Associate in Behavioral Social Science - Communications
Chaffey College
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