Toi Johnson
Riverside,CA
Summary
Well-organized professional equipped with varied experiences in receptionist and administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. With over ten years of customer service experience, excellent time management, problem-solving skills, complex filing systems, both physical and digital and scheduling appointments are necessary to serve as the first point of contact for any organization.
Overview
39
39
years of professional experience
Work History
Bus Operator
Metropolitan Transportation Authority
06.2023 - Current
- Conducts comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Assists passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Adhere strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Enhance passenger satisfaction by providing timely and efficient transportation services.
- Maintain a clean and safe bus environment for the comfort of all passengers.
- Consistently meets on-time performance goals, contributing to overall system efficiency.
- Collaborates with dispatchers to address route changes, delays, or emergencies in real time.
- Participates in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Prepares detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Improves fuel efficiency through conscious driving habits such as proper acceleration control and avoiding unnecessary idling times at stops.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Answers questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Contacts dispatchers and company mechanics to report vehicle issues and other problems.
Front Desk / Inspection Instructor
H&R Block and OCLV Holdings LTD
12.2015 - 06.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled, coordinated and confirmed appointments.
- Organized, maintained and updated inventory reports in computer databases.
Electrical Inspector
The Boeing Company
02.1985 - 12.2015
- Performed dimensional, visual, electrical and mechanical inspection using standard documentation and procedures.
- Utilized precision measuring tools to assist receiving inspection.
- Provided acceptance or rejection for compliance to established standards and processes.
- Interacted effectively and professionally with all customers.
- Enhanced safety and compliance by conducting thorough electrical inspections of residential, commercial, and industrial properties.
Education
Associate of Arts - Religious Studies
University of Pennsylvania
Philadelphia, PA01.2015
Teachers Credentials -
CSU
01.2012
Teaching & Administrative
Cal State Riverside
Riverside, CA01.2010
Skills
- Proficient in Microsoft Office Suite
- Team Player
- Excellent Time Management Skills
- Conflict Management
- Public Speaking
- Administrative Skills
- Scheduling
- Filing
- Mail Sorting
- Call Routing
Timeline
Bus Operator
Metropolitan Transportation Authority
06.2023 - Current
Front Desk / Inspection Instructor
H&R Block and OCLV Holdings LTD
12.2015 - 06.2023
Electrical Inspector
The Boeing Company
02.1985 - 12.2015
Associate of Arts - Religious Studies
University of Pennsylvania
Teachers Credentials -
CSU
Teaching & Administrative
Cal State Riverside
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