Toi Vail
Fredericksburg,United States
Summary
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
MSquared Accounting LLC
Fairfax, VA
01.2024 - Current
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding products and services offered by the company.
- Developed and maintained filing systems for confidential documents and records.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed and manage the current tax operation system
Warehouse Associate
Amazon
Fredericksburg, VA
05.2023 - 07.2023
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Checked packages and merchandise for damage and notified vendors
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Performed inventory control, such as counting, and stocking merchandise
Customer Service Representative
Just Pop'n
08.2021 - 09.2022
- Ensure appropriate cash management
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Greeted customers and took their orders in a friendly and efficient manner.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Collaborated with other team members to ensure timely completion of tasks.
- Ensured that all food products were prepared fresh daily and stored properly.
Education
Associate of Science - Recreation Management
George Mason University
Fairfax, VA05-2025
Associate's degree - General Studies
Germanna Community College
Fredericksburg, VA01.2022
Skills
- Loading and Unloading
- Google Docs
- Physical Strength and Stamina
- Order Fulfillment
- Active Listening
- Product Organization
- Reading Comprehension
- Scheduling
- Workflow Planning
- Microsoft Office Suite
- Time Management
Affiliations
- Executive Assistant of Island Daze - Caribbean dance team
- Women of Color in STEM
- Black Student Alliance
Timeline
Administrative Assistant
MSquared Accounting LLC
01.2024 - Current
Warehouse Associate
Amazon
05.2023 - 07.2023
Customer Service Representative
Just Pop'n
08.2021 - 09.2022
Associate of Science - Recreation Management
George Mason University
Associate's degree - General Studies
Germanna Community College
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