Toi Vail
Fairfax,VA
Summary
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
MSquared Accounting LLC
01.2024 - 10.2024
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding products and services offered by the company.
- Developed and maintained filing systems for confidential documents and records.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed and manage the current tax operation system
Warehouse Associate
Amazon
05.2024 - 08.2024
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Checked packages and merchandise for damage and notified vendors
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Performed inventory control, such as counting, and stocking merchandise
- Worked safely around moving machinery.
Warehouse Associate
Amazon
05.2023 - 07.2023
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Checked packages and merchandise for damage and notified vendors
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Performed inventory control, such as counting, and stocking merchandise
Customer Service Representative
Just Pop'n
08.2021 - 09.2022
- Ensure appropriate cash management
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Greeted customers and took their orders in a friendly and efficient manner.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Collaborated with other team members to ensure timely completion of tasks.
- Ensured that all food products were prepared fresh daily and stored properly.
Education
Bachelor of Science - Recreation Management
George Mason University
Fairfax, VA05-2025
Associate's degree - General Studies
Germanna Community College
Fredericksburg, VA01.2022
Skills
- Loading and Unloading
- Google Docs
- Physical Strength and Stamina
- Order Fulfillment
- Active Listening
- Product Organization
- Reading Comprehension
- Scheduling
- Workflow Planning
- Microsoft Office Suite
- Time Management
Timeline
Warehouse Associate
Amazon
05.2024 - 08.2024
Administrative Assistant
MSquared Accounting LLC
01.2024 - 10.2024
Warehouse Associate
Amazon
05.2023 - 07.2023
Customer Service Representative
Just Pop'n
08.2021 - 09.2022
Associate's degree - General Studies
Germanna Community College
Bachelor of Science - Recreation Management
George Mason University
Similar Profiles
Toi VailToi Vail
Administrative Assistant at MSquared Accounting LLCAdministrative Assistant at MSquared Accounting LLC
FARAH MAHMOUDFARAH MAHMOUD
Senior Sales Consultant at Msquared.Senior Sales Consultant at Msquared.
Gulnara SharifovaGulnara Sharifova
Accountant at Global Accounting Consulting LLC (Proud Audit LLC, Global Audit LLC)Accountant at Global Accounting Consulting LLC (Proud Audit LLC, Global Audit LLC)