Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Toi Wynn

Toi Wynn

Cashier/Stocker
Chicago ,IL

Summary

Dynamic professional with extensive experience at Aldi as a Lead Cashier, excelling in training and mentoring staff while enhancing customer satisfaction. Proven expertise in cash handling and POS operations, streamlining processes to boost efficiency and loyalty. Recognized for resolving complaints with empathy and professionalism, fostering a positive shopping environment.

Overview

18
18
years of professional experience

Work History

Lead Cashier

Aldi
10.2008 - 10.2024
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Streamlined the checkout process for faster service, leading to increased customer loyalty.
  • Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
  • Led cashiers and associates in providing thoughtful customer service.

Shipping Clerk

Paul Stuart Inc.
06.2006 - 09.2008
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Improved shipping efficiency by streamlining packing and labeling processes.
  • Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
  • Optimized storage space usage by efficiently organizing inventory within the warehouse facility.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.

Education

Graduate Certificate -

Neal F Simeon
Chicago, IL

Skills

  • Customer assistance
  • Cashier training
  • Cash handling
  • Opening and closing procedures
  • Cash handling expertise
  • Cash register maintenance
  • proficiency
  • Positive attitude
  • Customer service
  • Store opening and closing
  • Flexible schedule
  • Heavy lifting
  • Product restocking
  • Merchandise stocking
  • Till counting

Timeline

Lead Cashier

Aldi
10.2008 - 10.2024

Shipping Clerk

Paul Stuart Inc.
06.2006 - 09.2008

Graduate Certificate -

Neal F Simeon

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Toi WynnCashier/Stocker