TOILYN DEARMAS
Marrero,US
Summary
I'm a hardworking and passionate job seeker with strong organizational skills. Committed to balancing and achieving the company goals as a team player while helping all customers find satisfactory solutions.
Overview
14
14
years of professional experience
Work History
Business Operations Coordinator
Wyndham Destinations
05.2021 - Current
- Generated reports and upload them into excel and microsoft words at the end of the day.
- Performing administrative tasks, such as making travel arrangements, answering phones, scheduling tours and attractions for guests.
- Preparing and maintaining operations documents and reports
- Kept count of inventory bags with gifting daily.
- Greet and qualify touring guests. Collect and validate all guest information when they have checked in for their owner’s review.
- Went over emails in Outlook and communicated with each department.
Greeter- Seasonal
Ochsner Hospital St.Charles
03.2021 - 05.2021
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for patients.
- Acted as first point of contact for when clients are visiting or checking in for their appointment customers.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Welcomed in clients; and accommodates their various.
- Help assist with clients following COVID-19 protocol.
Customer Service Associate- Seasonal
J.Crew
09.2020 - 03.2021
- Listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Answered customer telephone calls, helping with any issues
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Took care customers refund payment with returned items and assisted with credit card payments.
- Checked out customers when they were ready for purchased.
Customer Service Cashier
Macy's
09.2019 - 09.2020
- Resolved customer complaints and issues
- Assisted with curbside orders and process fulfillments
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained accurate records of customer transactions for reporting purposes.
Veterinary Assistant
Magzine St. Animal Clinic
05.2018 - 08.2019
- Assisted the veterinarian with wound care, vaccine administration, and surgery.
- Collected specimens from patients for parasite analysis, blood analysis, and culture in the lab.
- Processed surgical instrument packs and drapes in an autoclave under high pressure and high temperature conditions for use in sterile environments.
- Provided excellent customer service to owners by answering questions about animal health and educating them about good animal care practices.
- Cleaned the kennels, exam and operating rooms, as well as the animal loading and unloading areas.
- Filled and refilled prescriptions also administrated medications for in-house animals.
- Recorded test results in hospitals software system and constructed comprehensive reports.
- Assisted the veterinarian with exams and medical procedures, including restraint for blood draw.
Pet Bather
PetSmart
05.2015 - 04.2018
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Kept the play yards, kennels, and cages clean and orderly.
- Assisted grooming staff with nail clipping, fur blow drying, and combing out mats.
- Talked to clients about the cuts and styles they wanted for their pets.
- Met with pet owners and explained lodging, grooming, and daily care services, as well as cross-selling specialty items such as bows, ribbons, pet toys, and treats.
- Provided reception services by checking in client's pets for grooming services and creating appointments by telephone and email on a daily basic.
Office Assistant- Volunteer
Raintree Children Services
12.2009 - 07.2014
- Worked in team environment to maintain high levels of productivity.
- Organized physical files and digitized records so that authorized team members could update and retrieve them quickly. Provided expert clerical support by handling a wide range of routine and special requests efficiently.
- In charge of day-to-day office operations as well as equipment maintenance.
Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events. - Assisted with clerical needs such as taking messages, scanning documents, and routing business correspondence. Handled all incoming and outgoing correspondence, made copies, and sent faxes.
Education
Associate of Science - Medical Coding
Herzing University
Dearborn, MI12.2024
High School Diploma -
John Ehret High School
Marrero, LA05.2015
Skills
- People Skills
- Communication Skills
- Customer service Skills
- Organization Skills
- Teamwork
- Computer Software and Application Knowledge
- Administrative Skills
- Flexibility
- Responsibility
- Strong Interpersonal Communication
- Microsoft SharePoint
- Microsoft Outlook
Timeline
Business Operations Coordinator
Wyndham Destinations
05.2021 - Current
Greeter- Seasonal
Ochsner Hospital St.Charles
03.2021 - 05.2021
Customer Service Associate- Seasonal
J.Crew
09.2020 - 03.2021
Customer Service Cashier
Macy's
09.2019 - 09.2020
Veterinary Assistant
Magzine St. Animal Clinic
05.2018 - 08.2019
Pet Bather
PetSmart
05.2015 - 04.2018
Office Assistant- Volunteer
Raintree Children Services
12.2009 - 07.2014
Associate of Science - Medical Coding
Herzing University
High School Diploma -
John Ehret High School
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