Toimeishia Harge

• Enters information necessary for insurance claims such as patient, insurance ID, diagnosis and treatment codes and modifiers, and provider information
• Insures claim information is complete and accurate Submits insurance claims to clearinghouse or individual insurance companies
• Customer Service/Call Center environment Answer patient questions on patient responsible portions, copays, deductibles, write- off's, etc.
• Follows up with insurance company on unpaid or rejected claims
• Resolves issue and re- submits claims Prepares appeal letters to insurance carrier when not in agreement with claim denial

• Prepares patient statements for charges not covered by insurance Provides necessary information to collection agencies for delinquent or past due accounts

Posts insurance and patient payments using medical claim billing software

• Contact patients to update insurance information For patients with coverage by more than one insurer, prepares and submits secondary claims upon processing by primary insurer • Follows HIPAA guidelines in handling patient information

• May have to verify patient benefits eligibility and coverage Ability to look up ICD 9 diagnosis and CPT treatment codes from online service or using traditional coding references

• Worked with clients to prepare their application for a loan I was responsible for compiling loan documents, as well as reviewing and arranging them according to a company's financerelated policies and procedures
• Working closely with loan officers to obtain credit information, coordinate closings, calculate closing costs, and disperse funds for clients.

• Providing assistance in maintaining various credit files and following up on client inquires

• We worked on Encompass systems and used Five Nine dialing program

• Contacted customers to to update phone and internet services for corporate companies.
• Cold Calling
• Skip Tracing
• Call Center atmosphere

• Auto Dialer system

• Worked on multiply screens Answered customer telephone calls promptly to avoid on-hold wait times.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Oversaw warranty counseling process to manage expense controls.