Toineitha Kiarra Davis
Charlotte,NC
Summary
Seeking an entry-level position to start my career in a high-level environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. I can adhere to company’s goals and missions to ensure success and growth for both the team and myself. To do this, I will use my skills that I have developed over my career journey to deliver results.
Overview
5
5
years of professional experience
Work History
Operations Analyst
Nomad Health
03.2022 - Current
- Assisting Travel Registered Nurses through their application process as they travel to different medical facilities
- Assessed operational performance to identify areas for improvement.
- Supported supervisor and associated team members to maintain system functionality.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Collaborating cross functionally with all operations teams
- Using key performance indicators to drive results
- Reviewing credentials such as licenses, certifications, experience and education
- Operate in the Clinician Review Operations team to process and review 30+ applications per day
- Operate in the Client Operations team to post jobs to company platform
- Joining a proficiency partner program to ensure colleagues are performing at level and coaching them when they are underperforming
- Assist with training to ensure new hires are well-equipped to provide exemplary service to our clinicians
- Placing nurses to patient’s bedside during and after the COVID-19 pandemic
- Proficiency in programs such as Zendesk, Excel, Microsoft word, etc
Debt Specialist
TD Bank
08.2021 - 03.2022
- Collect on delinquent mortgages, checking’s and savings accounts in a call center setting
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Collaborated with other departments to verify customer compliance with payment plans.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Documenting calls in a timely manner with details and organization
- Show empathy and respect to all clients.
Waitress/Customer Success
Texas Roadhouse
11.2020 - 06.2021
- Provide exceptional customer success in a high energy environment
- Keeping a positive attitude in complicated situations
- Maintain a clean and organized environment
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Collaborating with other colleagues on parties of 10 or more
- Food runner for other waiters and myself during busy hours
- Train new hires on job flows, requirements, and learning the entire menu
- Maintain a maximum of 5 tables at once.
Student
Gap, COVID
11.2019 - 11.2020
- Pandemic and Focus on University Studies
Customer Success/Sales
Alorica/Samsung Call Center
05.2019 - 11.2019
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues with Samsung devices.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
- Use skills such as patience and active listening to ensure successful trouble shooting
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Assist with repairs, refunds, and exchanges
- Keeping a positive attitude in complicated situations
- Handle phone calls in a high call volume setting
- Work cross functionally with other departments
- Staying up to par with company goals and missions
- Detailed and organized documentation.
Cardiovascular Surgery Volunteer
Medical University of South Carolina Charleston
12.2018 - 05.2019
- Volunteer alongside Registered Nurses to assist Cardiovascular patients after surgery, check on the patients regularly, take note of the patients status every hour, monitor patients heart rate, take phone calls/messages for the RN’s including from different departments within the hospital and patients and their loved ones.
Education
Bachelor of Science - Public Health
University of South Carolina
Skills
- Clear communication and interpersonal skills such as active listening and building relationships
- Cross-Functional Teamwork
- Data Analysis
- Experience in a start-up company
- Ability to lead projects and provide support to underperforming employees
- Prioritize organization and details
- Ability to provide innovative ideas
- Ability to work in a fast-paced environment
Timeline
Operations Analyst
Nomad Health
03.2022 - Current
Debt Specialist
TD Bank
08.2021 - 03.2022
Waitress/Customer Success
Texas Roadhouse
11.2020 - 06.2021
Student
Gap, COVID
11.2019 - 11.2020
Customer Success/Sales
Alorica/Samsung Call Center
05.2019 - 11.2019
Cardiovascular Surgery Volunteer
Medical University of South Carolina Charleston
12.2018 - 05.2019
Bachelor of Science - Public Health
University of South Carolina
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