Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Toinette Lee

Rosenberg,TX

Summary

Dynamic professional with extensive experience in office administration and customer relationship management at The Salvation Army of Brazoria County. Proven track record in training employees and preparing reports that enhance operational efficiency. Proficient in inventory management and fostering positive community engagement, ensuring program success and client satisfaction.

Overview

17
17
years of professional experience

Work History

Care Giver

Independent Contractor
Freeport, Clute, Lake Jackson, Angleton, TX
11.2011 - Current
  • Monitored client safety by managing personal care needs according to family directives.
  • Executed errands outside home to fulfill client requirements.
  • Performed light cleaning duties to ensure a safe and tidy environment.

Office Manager

The Salvation Army of Brazoria County
Freeport, TX
04.2020 - 07.2025
  • Addressed inquiries related to office operations, ensuring prompt resolution of concerns.
  • Researched information to identify solutions for timely problem resolution.
  • Executed various office tasks, including inventory management and maintenance requests efficiently.
  • Compiled and prepared reports to communicate operational status and findings.
  • Trained employees on company procedures, promoting adherence to established guidelines.
  • Coordinated fundraising initiatives with Commanding Officers to support community outreach programs.

Family Store Manager-Thrift Store

The Salvation Army of Brazoria County
Freeport, TX
06.2015 - 04.2020
  • Oversaw daily operations, ensuring adherence to established policies and procedures.
  • Analyzed sales statistics to assess sales potential, inventory needs, and customer preferences.
  • Directed coordination of activities related to sales of products and services.
  • Guided volunteers and employees on donation processing and market procedures.
  • Reviewed operational records to project sales and evaluate profitability.
  • Addressed customer concerns and provided assistance to enhance satisfaction.
  • Provided strategic direction to volunteers, employees, and community partners.
  • Monitored day-to-day operations for effective administration and evaluation.

After-School Site Coordinator

The Boys and Girls Club of Brazoria County
Freeport, TX
09.2008 - 07.2011
  • Oversaw daily operations of program serving approximately 50 to 100 students in afterschool setting.
  • Directed homework assistance and creative educational activities, ensuring adherence to program mission.
  • Monitored reports on student progress, evaluating performance against program requirements.
  • Collaborated with parents, teachers, and school administration to identify student needs and develop educational plans.

Education

Bachelor of Science - Merchandising and Industrial Distribution

University of Houston
Houston, TX

Skills

  • Office administration
  • Report preparation
  • Inventory management
  • Policy enforcement
  • Employee training
  • Customer relationship management

References

Major Jeffrey Miracle, Commanding Officer, The Salvation Army, Waco, TX.  (214)445-7114 (cell)

Lieutenant Justin Taylor Commanding Officer, The Salvation Army, Freeport, TX. (239)220-0300 (cell)

Cindy Cornett, Advertising Director, The Facts Newspaper, Clute, TX.  (979)236-6371 (cell)  (979)237-0122 (office)

Felicia Jones, Material Management, Memorial Hermann, Richmond, TX. (832)561-7213 (cell)

Timeline

Office Manager

The Salvation Army of Brazoria County
04.2020 - 07.2025

Family Store Manager-Thrift Store

The Salvation Army of Brazoria County
06.2015 - 04.2020

Care Giver

Independent Contractor
11.2011 - Current

After-School Site Coordinator

The Boys and Girls Club of Brazoria County
09.2008 - 07.2011

Bachelor of Science - Merchandising and Industrial Distribution

University of Houston

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