Summary
Overview
Work History
Education
Skills
Timeline
Generic

TOINETTE Powers

Greenville,South Carolina

Summary

Proven Office Assistant at Toyota Of Easley, adept in organizational scheduling and effective call handling, significantly improved office efficiency. Leveraged document proofreading skills to enhance accuracy in all communications. Excelled in a fast-paced environment, demonstrating a keen ability to anticipate and address client needs, fostering a 20% increase in customer satisfaction.

Overview

11
11
years of professional experience

Work History

Office Assistant

Toyota Of Easley
Easley, South Carolina
06.2023 - Current
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Maintained an organized filing system of paper documents and electronic files.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.

Appointment Setter

FIYAH HAIR
Greenville, South Carolina
06.2021 - 06.2024
  • Developed and maintained relationships with potential customers through phone conversations.
  • Greeted incoming customers and provided customer service support.
  • Conducted research to identify new business opportunities.
  • Scheduled appointments for customers based on their availability.
  • Provided detailed information about products and services to clients.
  • Assisted customers in making decisions about products or services offered by the company.
  • Answered customer inquiries regarding appointment setting procedures.
  • Maintained accurate records of all customer interactions and transactions.
  • Followed up with customers after scheduled appointments were completed.
  • Resolved customer complaints promptly and efficiently.

CSR Supervisor

Staples
Greenville, South Carolina
03.2014 - 05.2021
  • Developed and implemented customer service policies and procedures.
  • Conducted regular staff meetings to discuss CSR performance issues.
  • Monitored customer service team's daily activities and provided feedback.
  • Assisted with resolving escalated customer service complaints.
  • Provided guidance on responding to customer inquiries in a timely manner.
  • Ensured compliance with all relevant laws, regulations, and standards of practice.
  • Trained new employees on departmental processes, protocols, and procedures.
  • Created reports to track customer service metrics such as response time and resolution rate.
  • Developed strategies to improve customer satisfaction levels.
  • Analyzed data from customer surveys to identify trends in customer service needs, issues, complaints.

Education

High School Diploma -

WADE HAMPTON HS
Greenville, SC
05-2009

Skills

  • Accurate Transaction Tracking
  • Event preparation
  • Document Proofreading
  • Organizational Scheduling
  • Effective Call Handling
  • Meeting planning

Timeline

Office Assistant

Toyota Of Easley
06.2023 - Current

Appointment Setter

FIYAH HAIR
06.2021 - 06.2024

CSR Supervisor

Staples
03.2014 - 05.2021

High School Diploma -

WADE HAMPTON HS

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TOINETTE Powers