Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toinia Yealock

Liberty,TN

Summary

Organized Medical Support Clerk known for high productivity and efficient task completion. Specialize in medical records management, patient scheduling, and data entry accuracy. Excel in communication, teamwork, and adaptability, ensuring seamless support in fast-paced healthcare environments. Seasoned Medical Support Clerk with background in managing hospital administrative tasks, patient scheduling, and medical record keeping. Strengths include strong organizational skills, ability to handle high-stress situations, and proficiency in HIPAA compliance. Past roles have demonstrated success in enhancing efficiency of healthcare operations and improving patient satisfaction. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Tech-savvy and smart professional equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

32
32
years of professional experience

Work History

Advanced Medical Support Clerk

VA Medical Center
Murfreesboro, TN
12.2022 - Current
  • Ensureliance with HIPAA regulations related to the protection of confidential patient information.
  • Processed prior authorization requests for specialty medications according to established protocols.
  • Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
  • Greeted patients upon arrival and directed them to their destination within the facility.
  • Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
  • Ensured that all necessary forms were completed correctly prior to patient discharge.
  • Assisted with the scheduling of patient appointments and follow-up visits.
  • Answered phone calls from patients or healthcare d compproviders and responded to inquiries professionally.
  • Instructed patients regarding prescribed medication dosages, side effects and other important information.
  • Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Scheduled appointments for patients via phone and in person.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Processed incoming mail, faxes and emails from providers and other departments.
  • Reviewed charts for accuracy prior to processing them in the EMR system.
  • Prepared paperwork for billing purposes, including insurance forms and authorizations.
  • Organized files according to departmental standards ensuring timely retrieval of records when needed.
  • Ensured confidentiality of all patient information at all times per HIPAA regulations.
  • Assisted with coding of diagnoses on claims forms as well as entering charges into the billing system.
  • Managed patient messages through secure messaging system, responding promptly when necessary.
  • Scheduled appointments, maintained calendars and organized meetings.
  • Coordinated referrals between primary care physicians and specialists as necessary.
  • Verified insurance eligibility prior to scheduling appointments or procedures.
  • Answered telephone calls, responded to inquiries and directed calls to appropriate personnel.
  • Greeted patients, verified insurance coverage and collected payments.
  • Provided administrative support to medical staff and patients.
  • Communicated with patients with compassion while keeping medical information private.

Retired

VA Medical Center
Murfreesboro, Tenn
01.2014 - 12.2022

Echocardiographer

VA Medical Center
Murfreesboro, TN
07.1992 - 12.2014
  • Provided feedback regarding exam results directly to referring physicians when necessary.
  • Reviewed medical histories prior to performing examinations.
  • Adjusted settings on equipment based on individual patient's needs.
  • Maintained a safe working environment according to safety protocols and guidelines.
  • Analyzed data from ultrasound imaging studies for abnormalities or defects in cardiac structure or function.
  • Provided technical support to radiologists during cardiac catheterization procedures.
  • Attended continuing education seminars related to echo technologies.
  • Coordinated patient scheduling and maintained accurate records.
  • Maintained inventory of supplies needed for daily operations.
  • Monitored patient vital signs during testing, reporting any changes to the physician immediately.
  • Assisted physicians with transesophageal echocardiogram procedures.
  • Recorded and processed images for interpretation by physician.
  • Conducted stress echocardiography exams using various modalities such as exercise or pharmacologic stress agents.
  • Educated patients about procedure preparation and post-procedure instructions.
  • Utilized ultrasound technology to acquire images of heart valves, chambers, walls, vessels and other structures for diagnosis.
  • Collaborated with other departments within hospital setting in order to provide comprehensive care.
  • Developed new techniques in order to improve test accuracy and reliability.
  • Performed echocardiograms, including M-mode and Doppler studies, on patients of all ages.
  • Ensured quality control of equipment used in the performance of tests.
  • Reported results to cardiologists for further assessment.
  • Developed and labeled diagnostic images and films in accordance with established quality standards.
  • Completed cardiovascular stress tests, contrast echos, bubble studies and transesophageal echocardiograms.
  • Monitored patients' blood pressure and heart rates before, during and after procedures.
  • Educated patients on cardiac conditions and treatments in easy-to-understand terminology.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Performed ultrasounds to diagnose heart conditions and vascular problems.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Communicated test or assessment results to medical professionals.
  • Adjusted settings or positions of medical equipment.
  • Calibrated, troubleshot or repaired equipment and corrected malfunctions.
  • Compared measurements of heart wall thickness and chamber sizes to evaluate conditions and identify abnormalities.

Education

High School Diploma -

Smyrna High School
Smyrna, TN
05-1988

Skills

  • Microsoft office
  • Medical software
  • File management
  • Medical coding
  • Patient scheduling
  • Multi-tasking
  • HIPAA compliance
  • Patient registration
  • Insurance verification
  • Emergency response preparedness
  • Appointment setting
  • Continuous learning mindset
  • Time management
  • CPR and first aid certification

Timeline

Advanced Medical Support Clerk

VA Medical Center
12.2022 - Current

Retired

VA Medical Center
01.2014 - 12.2022

Echocardiographer

VA Medical Center
07.1992 - 12.2014

High School Diploma -

Smyrna High School
Toinia Yealock