Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Toisie Mowery

Windsor,VA

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Store Manager

CVS Pharmacy, Retail
03.2021 - Current

Store Manager District Trainer

CVS Pharmacy, Retail
10.2018 - 03.2021
  • Delivered exceptional customer experiences by fostering a culture of service excellence among team members, leading to increased loyalty and repeat business.
  • Managed profit margins by carefully analyzing financial reports, identifying areas of opportunity for cost reduction or revenue growth.
  • Launched successful community engagement initiatives partnering with local organizations to raise funds or awareness for various causes through in-store events or promotions.
  • Established strong relationships with vendors and suppliers, ensuring optimal pricing negotiations and timely product deliveries.
  • Reduced employee turnover rates by creating comprehensive training plans tailored to individual needs based on skillsets gaps identified during evaluations.
  • Contributed to the development of company-wide policies or procedures by participating in management conferences and collaborating with peers from other districts on various projects.
  • Spearheaded loss prevention efforts by enforcing strict security protocols and conducting thorough audits of store operations.
  • Mentored new store managers within the district, sharing best practices and providing guidance for a smooth transition into their leadership roles.
  • Enhanced employee retention rates through motivational leadership and fostering a positive work environment.
  • Developed and executed district-wide training programs for store managers, improving overall management skills within the region.
  • Consistently achieved sales targets by effectively motivating employees through goal-setting, rewards programs, and incentives.
  • Streamlined inventory management processes, resulting in reduced overhead costs and improved stock availability.
  • Coordinated seamless store openings or renovations by collaborating closely with construction teams to ensure minimal disruption to business operations during transitions periods.
  • Ensured a safe working environment for all employees by adhering strictly to company safety guidelines while also promoting workplace safety awareness through regular trainings.
  • Conducted regular performance evaluations of staff members, providing constructive feedback and coaching for continuous improvement.
  • Improved employee satisfaction scores through open communication channels such as monthly meetings or suggestion boxes that allowed staff input on policies or procedures.
  • Collaborated with corporate marketing teams on promotional events, driving foot traffic and boosting brand awareness.
  • Oversaw all aspects of daily store operations including scheduling, budgeting, payroll processing, and policy enforcement.
  • Increased overall store performance by implementing effective sales strategies and exceptional customer service techniques.
  • Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
  • Drove and maintained solid operational processes, inventory management and inventory rationalization
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Supervised and effectively trained employees to decrease process lags and boost productivity.
  • Drove sales and planned promotional and local store marketing activities.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Managed new employee orientation training process for more than 100 employees each year.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Managed all exempt employee coaching, training, and performance improvement actions.
  • Developed departmental systems and procedures to better align workflow processes.

Store Manager

CVS Pharmacy, Retail
08.2014 - 10.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Store Manager

CVS Pharmacy, Retail
06.2008 - 08.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.

Education

High School Diploma -

Shikellamy High School
Sunbury, PA
06.1987

Certificate - Dental Assisting

SUN Area Career And Technology Center
New Berlin, PA
06.1987

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Training and mentoring
  • Team Leadership
  • Inventory Management
  • Retail Inventory Management
  • Inventory Control
  • Team Building and Leadership

Accomplishments

  • Managed a store that exceeded company expectations in every category during 2023.
  • Documented and resolved inventory issue in 1826 which led to 9% increase to budget in 2023 inventory .

Certification

District Paragon 2013, 2017, 2019 & 2020.

certified pharmacy technician in NC CURRENTLY working on it in Virginia.

Timeline

Store Manager

CVS Pharmacy, Retail
03.2021 - Current

Store Manager District Trainer

CVS Pharmacy, Retail
10.2018 - 03.2021

Store Manager

CVS Pharmacy, Retail
08.2014 - 10.2018

Store Manager

CVS Pharmacy, Retail
06.2008 - 08.2014

High School Diploma -

Shikellamy High School

Certificate - Dental Assisting

SUN Area Career And Technology Center

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Toisie Mowery