Tojia Akigbogun

• Prepares and monitors computer generated reports
• Tracks, distributes, files and scan documents
• Responds to and prepares information responsive to requests for criminal justice records
• Works extensively with Law Enforcement personnel both internally and from other jurisdictions
• Maintains complex record keeping and reporting systems
• Researches and solves report, record and identification problems
• Gathers, checks, compiles and prepares a variety of information for administrative and statistical reports
• Follows record dissemination laws, policies and procedures
• Operates a variety of office machines
• Maintains, modifies and updates multiple data bases in local, State and National computer systems
• Composes and switches messages to law enforcement
• Performs additional duties as assigned

As a Patient Support Representative, my primary duties include:

• Assisting customers with understanding how to use their device.
  Troubleshooting for common patient usage issues.
  Answer questions regarding Zynex’s pain management devices.
  Provide patient education on Zynex Medical’s billing processes and insurance EOBs.
  Explain patient bills including charges, insurance allowable, adjustments, coinsurance, and payments.
  Take payments by phone.
  Educate patients on the value of their device.
  Find a payment plan that will allow patients to meet their financial obligation.
  Negotiate pricing for equipment with patients as needed.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Obtains patient insurance and demographic information and performs patient registration and scheduling functions.
• Explains financial requirements to patients, self- pay, co- insurance, and quotes co-pays as required.
• Ensures accuracy of information given to patients and colleagues and educates patients on the My Health Connection tool.
• Works with staff from other clinics to gather information and trains staff on scheduling and expedites information from staff to management.
• Exposure to ICD-10 and CPT codes
• Overall duty is to register patients in EPIC, schedule appointments for primary care, Specialty, procedures and testing. Obtains insurance or referral information, and provides an efficient flow of clinical and non- clinical information via phone in a call center setting

• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Collected and validated patient demographics and insurance information.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Providing excellent customer service by promptly answering patient inquiries.
• Scheduled patients for various in person or tele-health visits for the following: Primary care, Nurse visits, Substance abuse/counseling, Social worker, Behavioral health, mammograms, pharmacist, COVID lab testing, cervical cancer screenings, bone density, and other specialty appointments.
• Resolved various types of correspondence Processed faxes and scans of professional correspondence, FMLA, Accomodations, Release of Information forms, medical supplies, Home Health, medication refills, etc.
• Answered incoming calls and made out going calls as necessary.

• As a scheduling agent with the appointment center I am under close supervision in serving customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining records.
• Schedule a diverse demographic of new and established Denver Health patients in primary care clinics, virtual urgent care appointments, and Specialty care clinics.
• Responsible for computerized patient scheduling, utilizing EPIC to collect comprehensive demographic and insurance information and am required to facilitate timely and accurate billing of services, obtainment of pre-certification authorization and benefit information necessary for payment.
• Adhere to Quality assurance standards of each call and process.
• Adherence of 2 meetings every week to remain up to date on changes.
• Complete required weekly and monthly trainings on various processes and procedures.
• Complete self reflections twice a month to evaluate oneself, maintain self awareness, and assess need for improvement.

Performs full performance emergency and non-emergency telephone assistance to individuals who are calling Denver-911 for police, emergency medical services, and/or fire and provides emergency medical dispatch triage and instructions over the phone. Processes a high volume of phone calls for the police, fire and emergency paramedic departments under stressful and demanding emergency situations using the center’s computerized telephone system. Determines the medical nature of a call and if immediate medical attention is required immediately begins using Emergency Medical Dispatch method over the phone. Gathers information and rapidly/accurately enters into the Computer Aided Dispatch (CAD) system. Works independently in interviewing the caller to accurately assess the urgency of the incident and the proper response required by fire, police and/or emergency medical services (EMS). Recognizes and responds to opportunities to provide effective problem resolution to service related issues.

Obtained and maintained CBI and NCIC certification.

Obtained and maintained Emergency Medical Dispatch certification.

Obtained and maintained CPR/ BLS certification.

Performs other related duties as assigned or requested

As a Paramedic Dispatcher, I perform emergency call taking and dispatching work by operating and monitoring communications equipment (wireless radios, computers, and phones) and allocating appropriate resources in response to non emergency and medical emergencies. On a daily basis, I am utilizing my knowledge of Denver's geography and street layout to be able to determine dispersal patterns and/or provide direction to mobile units en route to an emergency. Everyday I utilize Computer Aided Dispatch software, all while implementing emergency medical dispatch processes. Everyday I multitask heavily depending on which channel I am monitoring at the time. Also, during times of a mass casualty incident, I am required to obtain information from applicable hospital personnel such as bed count at different hospitals and apart from mass casualty incidents, I am to make sure hospital diverts such as ED, ICU, OB, Psych, and Trauma are all documented, updated, and maintained as necessary.

Performs full performance emergency and non-emergency telephone assistance to individuals who are calling Denver-911 for police, emergency medical services, and/or fire and provides emergency medical dispatch triage and instructions over the phone. Processes a high volume of phone calls for the police, fire and emergency paramedic departments under stressful and demanding emergency situations using the center’s computerized telephone system. Determines the medical nature of a call and if immediate medical attention is required immediately begins using Emergency Medical Dispatch method over the phone. Gathers information and rapidly/accurately enters into the Computer Aided Dispatch (CAD) system. Works independently in interviewing the caller to accurately assess the urgency of the incident and the proper response required by fire, police and/or emergency medical services (EMS). Recognizes and responds to opportunities to provide effective problem resolution to service related issues.

Obtained and maintained CBI and NCIC certification.

Obtained and maintained Emergency Medical Dispatch certification.

Obtained and maintained CPR/ BLS certification.

Performs other related duties as assigned or requested

As a Billing Processor 2, I researched customer accounts in depths to determine if credit balances on customer accounts should be refunded, recovered, or retained. Processed customer cancellation requests. Processed payments via paperback requests or email requests. Make outbound calls to customers if necessary. Adhered to monthly trainings online and classroom trainings for changes/ updates, if applicable. Resolved customer issues via correspondence. I also became a mentor, which required me to assist others with trouble areas to be a successful employee.

As an FSC Technician, I answered inbound calls from technicians daily (customers occasionally). Setup customer accounts in regards to new sales, conversions/ upgrades, resales, service jobs, etc. Made sure all customer data and the technical aspects of the account were correct before placing accounts in service to be monitored. Made changes/ updates to the accounts as necessary. Registered radios and trouble shoots when needed. Processed requests via email in regards to miscellaneous inquiries. All duties had to be done at a fast pace. As a selected mentor, I trained/ assisted new hires as well as assisted existing employees. Assisted employees in learning and developing new skills or enhance current skills in order to be confident and successful when working. I monitored group chat rooms in regards to different topics/ skill sets that employees needed help on and more. I participated in sprint meetings to improve work environment, morale, and so that each employee can possibly exceed minimum requirements. Adhered to monthly trainings online and classroom training for changes/ updates, if applicable.

• Processed sales, returns and exchanges using POS register system.
• Handled cash, card, check, gift card and coupon transactions for customer purchases.
• Addressed and resolved customer complaints with friendly and level-headed assistance.
• Learned roles of other departments to provide coverage and keep store operational.
• Assisted with purchases, locating items and signing up for rewards programs.
• Packed and bagged products according to customer preferences.
• Kept register terminal area and store clean and orderly.
• Organized all register supplies in front end and storage areas.
• Worked closely with front-end staff to assist customers.
• Performed cash count-out at end of each shift and addressed all queries from customers.
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Helped customer locate and select appropriate merchandise throughout store.
• Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
• Scanned items quickly to keep lines moving and reduce overall wait time.

• As a crew member, my primary roles were dining room cashier and drive thru cashier. My roles required me to process food orders from customers, handle/ count money and serve food. Additional duties included cleaning dining room/ bathrooms and restock merchandise. Other additional duties required bagging ordered food and help cook and assist peers. All duties required multi tasking and speed while providing good customer service. Also, I was promoted to co- manager at age 17 due to potential and performance per store manager.