TOJIUANA STRATHER
Dallas,TX
Summary
Dedicated HMO Authorization Coordinator with expertise in enhancing patient care through collaboration and efficient task management. Proven ability to streamline referral processes and maintain attention to detail in documentation. Detail-oriented, known for strong communication and organizational skills. Experienced in processes and training staff, committed to improving patient care, and service delivery. Resourceful coordinator possessing outstanding prioritization, multitasking, and planning abilities to juggle responsibilities, offering several years of hands-on experience handling various administrative duties and tasks in an office setting.
Overview
22
22
years of professional experience
Work History
HMO AUTH COORDINATOR
Neurology Consultants of Dallas
DALLAS, TX
01.2019 - Current
- Collaborated with healthcare providers to enhance patient care and streamline referral processes.
- Supported billing and insurance verification for neurology services offered.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified the needs of patients promptly and efficiently.
- Documented patients' information accurately into the EHR system.
Store Associate
BED BATH AND BEYOND
Dallas, TX
07.2022 - 07.2023
- Operated cash registers and processed transactions accurately.
- Assisted customers with product selection and inquiries.
- Collaborated with team members to maintain store cleanliness.
- Trained new associates on store policies and procedures.
- Handled customer returns and exchanges efficiently.
SHIFT LEAD
TACO BELL
Dallas, TX
05.2016 - 03.2018
- Supervised team members during peak hours to ensure efficient service.
- Trained new staff on customer service standards and food safety protocols.
- Managed inventory levels to maintain product availability and minimize waste.
- Coordinated daily operations to meet customer demands and enhance workflow efficiency.
- Assisted in resolving customer complaints to improve satisfaction and loyalty.
SENIOR PHARMACY TECH
WALGREENS
Dallas, TX
11.2003 - 05.2008
- Assisted pharmacists in medication management and patient consultations.
- Maintained inventory levels to ensure availability of essential medications.
- Operated pharmacy software for prescription processing and record keeping.
- Ensured compliance with safety regulations and pharmacy policies consistently.
Education
MEDICAL OFFICE ADMINISTRATION
Concorde Career College
DALLAS01-2019
Skills
- Insurance verification
- EHR documentation
- Referral coordination
- Pharmacy management
- Transaction processing
- Staff training
- Attention to detail
- Effective communication
- Team collaboration
- Service prioritization
- Document control
- Operations management
- Task prioritization
Timeline
Store Associate
BED BATH AND BEYOND
07.2022 - 07.2023
HMO AUTH COORDINATOR
Neurology Consultants of Dallas
01.2019 - Current
SHIFT LEAD
TACO BELL
05.2016 - 03.2018
SENIOR PHARMACY TECH
WALGREENS
11.2003 - 05.2008
MEDICAL OFFICE ADMINISTRATION
Concorde Career College