Abiodun Tokede
Houston,TX
Summary
Experienced and Committed professional with 3 years of work history in customer support within the IT and Healthcare sectors. Dedicated to ensuring customer satisfaction and driving company success. Demonstrated capability in building strong client relationships and surpassing sales targets. Dependable and goal-oriented, with excellent organizational skills and proficiency in working with diverse databases. Possess advanced technical expertise in IT project management tools.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
US Small Business ADM
Houston, TX
09.2022 - Current
- Built sustainable relationships and trust with customer accounts through open interactive communication.
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
- Improved product knowledge skills to understand customer needs and provide real, effective solutions.
- Communicated with customers via phone, email and online chats.
- Guided customers through troubleshooting, navigating company site and using services.
- Assisted customers with making payments or completing orders in system.
- Collected customer feedback and recorded into system, sharing key details with appropriate departments and team members.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Customer Service Representative
Restoration Hardware
Houston, TX
02.2021 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
Education
Bachelor of Science - Information Assurance And Security
American InterContinental University
Houston, TX08.2019
Skills
- Product Knowledge
- Appointment Scheduling
- Inbound and Outbound Calling
- Complaint Resolution
- Report Generation
- Data Entry
- Paperwork Processing
- Scheduling
- Information Security
- Call Management
- Data Collection
- Client Relations
- Customer Service
- Customer Retention
- MS Office Proficiency
- Administrative Support
Timeline
Customer Service Representative
US Small Business ADM
09.2022 - Current
Customer Service Representative
Restoration Hardware
02.2021 - 08.2022
Bachelor of Science - Information Assurance And Security
American InterContinental University
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