Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tokellie Powell

Dual General Manager
PSC 557 BOX 315

Summary

Customer-oriented General Manager with 14 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

20
20
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Dual General Manager, CHA, NF-04

Marine Corps Hospitality Services (MCHS)
01.2023 - Current
  • Oversaw daily operations of Temporary Lodging or Transient Billeting Facilities, including front desk, housekeeping, maintenance, and reservations.
  • Prepared and analyzed daily and monthly occupancy reports; forecasted trends and reported to the Lodging Facilities Manager.
  • Promoted facility availability through marketing efforts to maintain high occupancy levels.
  • Built strong guest relationships to gather feedback and enhance the guest experience.
  • Managed annual budgets, conducted monthly financial reviews, and monitored expenses.
  • Implemented cost-saving measures that reduced overhead without compromising quality.
  • Maintained accurate records for audits and internal controls; managed daily cash handling and change fund.
  • Coordinated with supply staff for equipment maintenance, property accountability, and quarterly reporting.
  • Negotiated favorable contracts with vendors and suppliers to ensure quality and cost-effectiveness.
  • Coordinated group sales and special events to maximize revenue.
  • Created and maintained turnover documentation to support smooth staff transitions.
  • Ensured current marketing materials and bulletin boards met MCCS standards.
  • Supervised Japanese and American staff, fostering a positive work environment and delivering outstanding customer service.
  • Promptly addressed customer concerns and ensured satisfaction.
  • Developed and enforced a workplace safety program in line with Base Safety guidelines; led quarterly safety meetings and ensured compliance with OSHA standards.
  • Reported incidents, supported return-to-work efforts, and promoted employee well-being.
  • Supported EEO and sexual harassment prevention efforts through adherence to program standards.
  • Increased overall guest satisfaction by maintaining service excellence and a strong team culture.
  • Performed additional duties as assigned.

General Manager, CHA, NF-04

Marine Corps Hospitality Services (MCHS
10.2011 - 01.2023
  • Managed day-to-day operations of Temporary Lodging and Transient Billeting Facilities, including front desk, housekeeping, maintenance, and reservations.
  • Prepared and analyzed daily and monthly occupancy reports; forecasted lodging trends and reported findings to the Lodging Facilities Manager.
  • Built strong guest relationships to gain feedback and improve overall service experience.
  • Oversaw financial operations including annual budget planning, monthly variance analysis, and mid-year reviews.
  • Maintained official operating records for internal audits; managed cash handling procedures and maintained the cash change fund.
  • Coordinated with supply staff for property and equipment needs, repair requests, and quarterly CMR reporting. Handled supply orders and usage forecasting.
  • Created and updated management turnover folders to support operational continuity.
  • Ensured marketing materials and bulletin boards complied with MCCS and marketing SOP standards.
  • Supervised and scheduled both Japanese and American staff, promoting a positive work environment and high customer service standards.
  • Delivered world-class customer service through active listening, positive communication, and prompt issue resolution.
  • Developed and enforced a facility safety program in line with base and OSHA guidelines; conducted quarterly safety meetings and employee training.
  • Reported workplace incidents, supported return-to-work initiatives, and ensured employee awareness of safety policies and disciplinary consequences.
  • Supported equal employment opportunity (EEO) policies and sexual harassment prevention initiatives.
  • Built strong relationships with clients, vendors, and partners to support long-term success and service quality.
  • Monitored financial performance, set and managed budgets, and implemented cost controls to support growth and stability.
  • Oversaw staffing functions, including recruitment, training, evaluations, scheduling, and contract negotiations.
  • Played a key leadership role in the design, procurement, and successful grand opening of a new hotel; recruited and onboarded staff to launch 24/7 operations.
  • Performed other related duties as assigned.

Complex Supervisor

Marine Corps Community Services, Okinawa
05.2007 - 10.2011
  • Managed daily operations across multiple facility areas, including the issue counter, cardio room, weight rooms, racquetball, and basketball courts.
  • Ordered, received, and maintained inventory of office supplies and retail items.
  • Created and maintained monthly staff schedules to ensure proper facility opening and closing times.
  • Implemented and enforced policies related to cash handling, safety regulations, and Equal Employment Opportunity (EEO) compliance.
  • Provided onboarding and ongoing training for new staff within Schwab Athletics.
  • Led monthly staff meetings and ensured timely completion of all assigned tasks.
  • Delivered professional customer service to internal and external patrons, even under challenging conditions.
  • Communicated effectively using email and other digital tools.
  • Created promotional materials and signage using Microsoft Word and PowerPoint to support marketing and community engagement.
  • Served as the facility’s Key Custodian, responsible for access control and key security.
  • Planned and coordinated support for large-scale events serving up to 2,000 Marines and Sailors, including athletic and recreational activities.
  • Submitted weekly retail orders, maintaining a targeted monthly Cost of Goods Sold (COGS) at 75%.
  • Prepared and submitted a variety of operational reports, including Daily Activity Reports (DAR), End-of-Month Reports (EOM), patron usage counts, and accountability records.
  • Used AXS-ONE for ordering and tracking over $10,000 in retail supplements through the Supply Branch.
  • Processed deliveries and transactions using the REC TRAC Recreation Tracking point-of-sale system.
  • Ensured all cash handling procedures followed internal control standards, including shift changes, inventory checks, safe logs, and tamper-proof bag documentation.
  • Conducted unannounced cash counts to verify compliance with MCCS standard operating procedures (SOPs).
  • Organized gym equipment in an effective circuit-training layout to enhance user experience.
  • Collaborated with stakeholders on key projects, ensuring successful outcomes through teamwork and clear communication.
  • Worked closely with department heads to streamline operations and improve overall efficiency.
  • Oversaw all aspects of daily operations and ensured timely task completion.
  • Managed incident reports and handled complex data entry tasks.
  • Resolved discrepancies as directed by the Assistant Athletic Director.
  • Led a team of over 20 employees, maintaining high standards of performance and accountability.

Assistant Complex Manager

Marine Corps Community Services, Okinawa
08.2005 - 05.2007
  • Assisted the Complex Supervisor with daily operations of a fitness facility valued at over $2 million, serving a population of 3,500 active-duty Marines.
  • Provided patrons with information about facility hours, rules, events, and proper equipment usage.
  • Issued athletic equipment and ensured all items were in good condition before and after use.
  • Reported damaged or unserviceable equipment to supervisors promptly.
  • Monitored the entire facility to ensure cleanliness, safety, and proper use of equipment.
  • Identified and reported any safety hazards or facility damage to maintain a safe environment for all users.
  • Helped coordinate and support special events, including marathons and unit sports activities, both at the facility and across the camp.
  • Managed inventory of expendable property and handled daily cash operations.
  • Supervised and scheduled 8 flex employees; provided training in customer service, phone etiquette, cash handling, and conflict resolution.
  • Ensured sufficient stock of sales items for daily operations and maintained a clean, well-organized issue counter.
  • Regularly restocked towels, weight gear, and other athletic equipment to meet patron needs.
  • Improved administrative efficiency by streamlining office procedures and processes.
  • Strategically optimized space use within the facility through effective resource planning.
  • Negotiated vendor contracts, achieving cost savings while staying within budget.
  • Boosted tenant satisfaction and retention through proactive property management and quick resolution of maintenance issues.

Housekeeper NA-03

Navy Gateway Inns & Suites, Okinawa
04.2005 - 08.2005
  • Cleaned and maintained 36–50 guest rooms daily, including making beds, emptying trash, and polishing furniture.
  • Sanitized and restocked bathrooms with towels, toilet paper, and other supplies.
  • Cleaned kitchens and common areas; swept, mopped, and scrubbed building exteriors.
  • Changed bed linens weekly or as requested; replaced towels, bathmats, trash bags, and other amenities.
  • Defrosted refrigerators, cleaned mirrors, window sills, and ensured rooms were ready for new guests.
  • Ordered, received, and stored housekeeping supplies including linens, amenities, and cleaning products.
  • Counted and sorted used and clean linens during each shift; reported inventory to supervisor.
  • Tracked missing linens and ensured replacements were made as needed.
  • Maintained cleanliness in common areas by vacuuming, dusting, and cleaning windows.
  • Disinfected and mopped bathrooms to meet sanitation standards.
  • Delivered consistent, high-quality room presentation to ensure guest satisfaction.
  • Completed daily room status reports to update supervisors on room readiness.

Education

High School Diploma -

Kadena High School
Kadena Air Force Bace, Okinawa, Japan
04.2001 -

Skills

    Experienced in operations management, staff training and development, marketing, and performance analysis Strong leadership and team-building skills with a proven ability to motivate staff and manage employees effectively Bilingual in English and Japanese, with excellent communication skills in both languages Skilled in cost control, inventory management, quality assurance, and customer service Adept at recruitment, developing profit-driven strategies, and resolving problems efficiently Highly organized, deadline-oriented, and capable of performing under pressure Quick to learn new skills and adapt to changing environments Proficient in Microsoft Excel, Word, PowerPoint, and POS systems

Certification

Certified Hotel Administrator

Timeline

Certified Hotel Administrator

03-2025

Certified Guest Service Professional

01-2025

Dual General Manager, CHA, NF-04

Marine Corps Hospitality Services (MCHS)
01.2023 - Current

General Manager, CHA, NF-04

Marine Corps Hospitality Services (MCHS
10.2011 - 01.2023

Complex Supervisor

Marine Corps Community Services, Okinawa
05.2007 - 10.2011

Assistant Complex Manager

Marine Corps Community Services, Okinawa
08.2005 - 05.2007

Housekeeper NA-03

Navy Gateway Inns & Suites, Okinawa
04.2005 - 08.2005

High School Diploma -

Kadena High School
04.2001 -

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