Summary
Overview
Work History
Education
Skills
Timeline
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Tokisha Jordan

Detroit,MI

Summary

Dedicated and compassionate, with a proven track record at Genesse Manor in enhancing patient wellness and safety. Skilled in patient care and meal preparation, I excel in high-pressure environments, ensuring exceptional service standards. My reliability and ability to train staff elevate team performance, demonstrating a commitment to excellence and patient satisfaction.

Overview

25
25
years of professional experience

Work History

Direct Care Worker

Genesse Manor
05.2019 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Monitored and assisted residents through individual service plans.

Waitress

Logans Roadhouse Grill
10.2008 - 05.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Answered customers' questions, recommended items, and recorded order information.

Dietary Aide

Henryford Hospital
06.1999 - 07.2006
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Followed all food safety regulations while preparing meals for patients.
  • Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.

Education

Northern High School

Skills

  • Patient Care
  • Medication Administration
  • Reliability and punctuality
  • Meal Preparation

Timeline

Direct Care Worker

Genesse Manor
05.2019 - Current

Waitress

Logans Roadhouse Grill
10.2008 - 05.2019

Dietary Aide

Henryford Hospital
06.1999 - 07.2006

Northern High School

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Tokisha Jordan