Toknowa Thomas Jr.

Assistant Department Manager

Floor & Decor

11.2020 - 03.2024

Provide customers with great customer service and assisting them in finding products
Ensure 'CARE' is used with every customer
Ensure work space is clean and safe for associates and customers
Create price tags and merchandise signs
Stock, tag and display merchandise
Validate product placement and pricing within the department
Communicate inventory needs to upper management
Assist department manager in training new employees in order to ensure department standards
Assist department manager in ensuring reports are up to date and correct.
Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
Contributed to the successful achievement of department goals by consistently meeting or exceeding sales targets.
Applied problem-solving skills to resolve operational challenges swiftly, preventing disruptions in workflow or customer experience quality levels.
Assisted in increasing sales revenue through effective merchandising and promotional efforts.
Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
Implemented inventory control measures to reduce shrinkage and maintain optimal stock levels.
Ensured compliance with company safety protocols while promoting a secure working environment conducive to staff member productivity.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.