Tokola Chenault
Cincinnati,OH
Summary
With excellent verbal and written communication skills, effectively conveys information and connects with others. Works well independently or as part of a team, driven to achieve goals and contribute to organizational success. Task-oriented, prioritizes and manages multiple responsibilities for timely completion. Approaches problem-solving with empathy and common sense when faced with challenges. Known for dependability, flexibility, and adaptability, consistently demonstrating a strong work ethic. Has 17 years of experience in medical office administration, proficient in Microsoft Office, Epic, McKesson, Allscripts, and Sunquest Software. Trained and licensed phlebotomist with CPR/First Aid certification. Additionally, has medical coding/billing knowledge that adds value to skill set.
Overview
17
17
years of professional experience
Work History
Independent Care Provider
Department of Developmental Disabilities
2021.01 - Current
- Conducted thorough assessments of client environments during initial visits, identifying potential safety hazards and making necessary adjustments for optimal living conditions.
- Delivered exceptional care consistently while adhering to all relevant regulations and standards within the industry.
- Maintained a safe and clean living environment to promote overall health and wellbeing.
- Assisted with mobility issues by providing appropriate physical support or use of assistive devices when necessary.
- Developed strong relationships with family members by maintaining open lines of communication regarding client progress and needs.
- Scheduled daily and weekly care hours for client caseload.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
Phlebotomist
TriHealth Out Patient Lab
2018.05 - Current
- Perform laboratory specimen processing consisting of receiving, identifying, assigning accession numbers, sorting, preparation and internal laboratory distributing of blood, urine, and other biological specimens
- Perform data processing distribution of laboratory reports to various patient units throughout the hospital; perform clerical duties such as filing, recording, and charting patient results; prepare and/or send data for computer processing; perform filing related to storage of computed data
- Perform semi-technical procedures such as collecting and measuring samples, recording data, weighing specimens, etc
- Operate laboratory equipment such as autoclave, centrifuge, copy equipment, etc
- Required to perform and become proficient in human venipuncture techniques
- Answer telephone calls concerning patient values, normal values, specimen requirements, procedures, cost of test, time required for tests, and preparation of specimens to outside labs for analysis
- Conduct phlebotomy training for new hires
- Average Patient's and or specimens per day between 30-60.
Phlebotomist
UC Medical Center
2015.08 - Current
- Perform laboratory specimen processing consisting of receiving, identifying, assigning accession numbers, sorting, preparation and internal laboratory distributing of blood, urine, and other biological specimens
- Perform data processing distribution of laboratory reports to various patient units throughout the hospital; perform clerical duties such as filing, recording, and charting patient results; prepare and/or send data for computer processing; perform filing related to storage of computed data
- Perform semi-technical procedures such as collecting and measuring samples, recording data, weighing specimens, etc
- Operate laboratory equipment such as autoclave, centrifuge, copy equipment, etc
- Required to perform and become proficient in human venipuncture techniques
- Answer telephone calls concerning patient values, normal values, specimen requirements, procedures, cost of test, time required for tests, and preparation of specimens to outside labs for analysis
- Conduct phlebotomy training for new hires
- Average Patient's and or specimens per day between 30-60.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
CSR Lead for Respiratory Department
Cincinnati Children's Medical Hospital
2013.10 - 2015.08
- Answered the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Responsible for scheduling conferences, meetings, interviews, as well as, travel for multiple individuals and license
- Registered new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information
- Responded to patients', prospective patients, and visitor inquiries in a courteous manner
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
- Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
Medical Assistant (Front and Back Office)
Healthy Beginnings
2007.09 - 2013.10
- Assisted physician and physician assistant in exam room
- Escort patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient's chart
- Give instructions to patients as instructed by physician or physician assistant
- Ensure all related reports, labs and information is filed is available in patients' medical records prior to their appointment
- Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required
- Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
- Triage and process messages from patients and front office staff to physicians and physician assistants
- Maintain all logs and required checks (i.e
- Refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)
Education
Bachelor's Degree in Theology -
Christ Temple Bible College
Cincinnati, Ohio06.2020
Completed 2 years of course work for Surgical Technology Program -
Cincinnati State Technical And Community College
Cincinnati, Ohio01.2010
Phlebotomy Certification -
National Health Career Association (NHA)
Cincinnati, Ohio01.2021
National HealthCareer Association (NHA) - Phlebotomy
The Center of Medical Services
Cincinnati, Ohio01.2007
Skills
- Home safety evaluation
- Errands Running
- Compassionate Caregiving
- Housekeeping tasks
- Flexible schedule and availability
- Order of draw
- Special Needs Care
- Specimen handling
- Fast Learner
- HIPAA Compliance
- Medical terminology knowledge
- Heart saver First Aid CPR AED (First Aid CPR AED)
Awards
- Christ Temple Bible College, Valedictorian, 2019-2022 4.0 G.P.A (All Semesters)
- TriHealth Out Patient Lab, Numerous Customer Service Awards
- UC Medical Center, Numerous Customer Service Awards
References
- Devin Litteral, Lead Phlebotomist at TriHealth, devin_litteral@trihealth.com
- Shanta Allen, Phlebotomy Supervisor at UC Health, shanta.allen@uchealth.com
Timeline
Independent Care Provider
Department of Developmental Disabilities
2021.01 - Current
Phlebotomist
TriHealth Out Patient Lab
2018.05 - Current
Phlebotomist
UC Medical Center
2015.08 - Current
CSR Lead for Respiratory Department
Cincinnati Children's Medical Hospital
2013.10 - 2015.08
Medical Assistant (Front and Back Office)
Healthy Beginnings
2007.09 - 2013.10
Bachelor's Degree in Theology -
Christ Temple Bible College
Completed 2 years of course work for Surgical Technology Program -
Cincinnati State Technical And Community College
Phlebotomy Certification -
National Health Career Association (NHA)
National HealthCareer Association (NHA) - Phlebotomy
The Center of Medical Services
Similar Profiles
Maya KremlingMaya Kremling
Direct Support Professional Caregiver at Ohio Department Of Developmental DisabilitiesDirect Support Professional Caregiver at Ohio Department Of Developmental Disabilities
Christina A. SandersChristina A. Sanders
Independent Provider at Ohio Department Of Developmental Disabilities DODDIndependent Provider at Ohio Department Of Developmental Disabilities DODD
Randy RussellRandy Russell
Financial Manager at Ohio Department Of EducationFinancial Manager at Ohio Department Of Education