Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Tokoya Felder

Charlotte,NC

Summary

Highly motivated employee with desire to take on new challenges. Strong work
ethic, hardworking, adaptability and exceptional interpersonal skills. Also has the ability to quickly mastering new skills. Great customer service and communication skills. Very organized, proactive, and punctual with team-oriented mentality.

Overview

14
14
years of professional experience

Work History

Rail Operations Supervisor

Lynx
10.2023 - Current


  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Supervises Train Operators assigned to light rail vehicle operation; supervises the movement of trains in the rail yards and on the mainline.
  • Monitors the operation of vehicles and performs troubleshooting techniques to determine the nature of rail vehicle defects; reports problems to proper authority for resolution.
  • Observes arriving and departing rail vehicles for on time performance, proper display of visual signage, exterior and interior vehicle defects; corrects minor problems; reports defects, delays or violations of operating rules and procedures.
  • Responds to emergency conditions on mainline, station platforms and to all rail facilities as required.
  • Operates rail-switches and other systems as required.
  • Provides supervision and inspection of the rail and streetcar line systems, station platforms, station structures, and equipment. Report abnormal conditions affecting mainline service. Completes station inspection forms.
  • Performs periodic checks of Train Operator’s knowledge of operating and safety rules and procedures; assists in the training of Train Operators and Supervisor staff in operating rules and vehicle operation. Conducts operator fitness for duty checks, ride checks and safety audits.
  • Maintains a working knowledge of passenger vehicle, rail yard, mainline, stations, terminal and Rail Dispatch operations.
  • Investigates passenger, employee or rail vehicle accidents, reporting information to the Rail Operations Control Center, prepares detailed reports concerning accidents and makes recommendations for improvements.
  • Investigates complaints, takes correction actions, and provides feedback to the customer.
  • Prepare disciplinary actions and commendations, evaluates operator’s daily performance and provides Rail Dispatch with input and detailed information on operators for preparation of performance evaluations.
  • Provides operators with periodic performance feedback, conducts safety conversations and operator spot checks.
  • Reports system status and provides updates to ROCC communicating via two-way radio.
  • Operate supervisor motor vehicles in a safe and efficient manner.
  • Assume the role of on-scene commander during Rail/Streetcar emergencies.
  • Complies with and enforces all applicable safety regulations and policies set forth by the City of Charlotte, CATS, OSHA, FTA, FRA, and NCDOT.
  • Directly support continuous implementation and compliance of the North Carolina Department of Transportation (NCDOT) State Safety Oversight Program Standards (SSOPS) and Federal Transit Administration (FTA) regulations 49 CFR Part 673 and 672 related to the Safety Management System (SMS) and the CATS Agency Safety Plan (ASP). Support Safety performance goals of CATS.
  • Encourage employees to proactively support and report safety concerns following the CATS Safety Reporting options as described in your training and in the ASP.
  • As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.
  • Advocate and promote a strong safety culture within CATS with regard to transportation services, capital programs, facility operations and maintenance, worksite procedures, employees, and customers following SMS and ASP.
  • Participate in internal and external ASP audits.
  • Crew Scheduling and dispatching responsibilities as well when needed

Bus Operations Supervisor

Charlotte Area Transit System
05.2023 - 10.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Maintained overall safe work environment and enforcement of safety procedures.
  • Monitored workflow to improve employee time management and increase productivity.
  • Supervises Bus Operators making sure they are adhering to their assigned schedules as well as monitoring the service
  • Observes arriving and departing bus vehicles for on time performance, proper display of visual signage, exterior and interior vehicle defects; corrects minor problems; reports defects, delays or violations of operating rules and procedures.
  • Investigates passenger, employee or bus vehicle accidents, reporting information to the Bus Operations Control Center, Communications, and Dispatch. As well as preparing detailed reports concerning accidents and makes recommendations for improvements.
  • Investigates complaints, takes corrective actions, and provides feedback to the customer.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Gathered, organized and input information into digital database.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Prepare disciplinary actions and commendations, evaluates operator’s daily performance and provides Bus Dispatch with input and detailed information on operators for preparation of performance evaluations.
  • Reports system status and provides updates to BOCC communicating via two-way radio.
  • Operate supervisor motor vehicles in a safe and efficient manner.
  • Assume the role of on-scene commander during Bus emergencies.
  • Covering and rescheduling missed assignments
  • Complies with and enforces all applicable safety regulations and policies set forth by the City of Charlotte, CATS, OSHA, FTA, FRA, and NCDOT

Bus Field Supervisor

Maryland Transit Administration MTA
03.2022 - 05.2023
  • Oversee scheduled operation of transit vehicles and ensure passengers loads are within operating parameters.
  • Investigate incidents and accidents on revenue and non-revenue vehicles and prepare reports
  • Supervise Bus Operators, providing instructions and performance feedback.
  • Communicating with Bus Operations Control Center as well as other agencies by way of two-way radios to provide assistance to Operators when problems occur while they are out in the field operating company services.
  • Utilizing critical thinking skills and being able to initiate strategies to keep service moving during impacts to the service.
  • Completing daily written reports with thorough details and analysis of any issue that may occur in the field.
  • Respond to Operator's needs, complaints, issues, incidents, accidents, and passenger disputes to thoroughly investigate and assist with solutions to all problems.
  • Usage of Swiftly and transit master to observe On-Time performances, service delays, coach locations on company service in real time.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Usage of Trapeze, Bus USA, Hastus, Microsoft Office software

Bus Operations Control Center

Maryland Transit Administration MTA
06.2017 - 03.2022
  • Communicating effectively and efficiently using the radio system and use the CAD/AVL system to monitor service.
  • Coordinate all First Responders efforts in any emergency and/or medical situation
  • Maintain a professional and customer focused attitude for outside and internal agencies.
  • Work closely with our four divisions to assist with shortages of manpower and equipment to minimize the impact of service delays and customer needs.
  • Populate daily reports to advise upper management of any outstanding issues which need to be addressed.
  • Develop and implement suggestions of planned and unplanned service disruptions.
  • Monitoring of local bus services throughout the city as well as counties of Baltimore

Bus Operator

Maryland Transit Administration MTA
01.2010 - 06.2017
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Improved fuel efficiency through conscious driving habits such as proper acceleration control and avoiding unnecessary idling times at stops.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Retained bus system, route and stop knowledge for informative customer advice.
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.
  • Inspected bus for any mechanical issues before departure.

Education

Bachelor of Science - Business Management

Strayer University
White Marsh, MD
04.2026

High School Diploma -

Edmonson Westside High School
Baltimore, MD
06.2004

Skills

  • Improvement plan knowledge
  • CDL License with Airbrakes and passenger endorsements
  • Staff Management
  • Process Analysis
  • Employee Motivation
  • Strategic Planning
  • Microsoft Office/Excel/Powerpoint/Word, Transit Master, Hastus, Bus USA, Trapeze experience
  • Goal-Oriented
  • Priority Management
  • Training and mentoring
  • Idea Development and Brainstorming
  • Schedule development
  • Critical Thinking Skills
  • Supervision and leadership
  • Problem-Solving Skills
  • Calm Under Pressure
  • Recordkeeping
  • Customer Relations
  • Problem Resolution
  • Excellent Communication Skills
  • Interpersonal Communication
  • Self- Motivated
  • Friendly, Positive Attitude
  • Verbal Communication Skills
  • Dependable and Responsible
  • Good Telephone Etiquette
  • PPE use
  • Complex Problem-Solving
  • Policy Enforcement
  • Planning and organizational skills
  • Emergency Response Coordination
  • Incident/Accident Reporting
  • Fare Collections
  • Bus Inspection
  • Schedule Management/ Scheduling Pickups/ Delay Reporting, On Time Performance record keeping
  • Disruption Management
  • Two-way Radio/ CAD/AVL Usage
  • Transport Passengers
  • Problem Resolution

Additional Information

Roadway Worker Protection Level I & II

Languages

English
Full Professional

Timeline

Rail Operations Supervisor

Lynx
10.2023 - Current

Bus Operations Supervisor

Charlotte Area Transit System
05.2023 - 10.2023

Bus Field Supervisor

Maryland Transit Administration MTA
03.2022 - 05.2023

Bus Operations Control Center

Maryland Transit Administration MTA
06.2017 - 03.2022

Bus Operator

Maryland Transit Administration MTA
01.2010 - 06.2017

Bachelor of Science - Business Management

Strayer University

High School Diploma -

Edmonson Westside High School

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Tokoya Felder