Toks O.

Client-focused Relationship Manager with 5+ years of experience owning the full sales cycle—both inbound and outbound—from prospecting and qualification to closing and post-sale growth. Proven ability to build strong, trust-based relationships with clients while driving revenue through strategic account management, upselling, and cross-functional collaboration. Skilled in identifying customer needs, delivering tailored solutions, and ensuring long-term satisfaction and retention. Experienced in high-growth tech environments, with a track record of hitting sales targets and managing pipelines using tools like Salesforce and HubSpot.

• Inbound Sales Certification – HubSpot
  Mastered prospecting, qualifying, and leading consultative sales conversations across inbound and outbound cycles.
• Google Data Analytics Certificate – Google
  Applied data insights to improve pipeline management, customer engagement, and strategic sales decisions.
• DMA Certified Marketing Professional – Chartered Institute of Marketing
  Validated expertise in customer-focused marketing, campaign planning, and data-driven communication.
• Certified Creative Strategy Professional – Meta
  Specialized in building high-impact messaging strategies to support digital sales and client acquisition.

• Team Player Award – Softcom
  Recognized for exceptional collaboration and cross-functional teamwork in delivering client-focused solutions.
• Customer Centric Award – Softcom
  Honored for consistently putting customer needs first and driving high satisfaction across key accounts.
• Leadership Team Recognition – Softcom
  Selected as part of the internal leadership cohort for demonstrating initiative, ownership, and strategic thinking.
• Mid-Quarter Achievement Award – Q2 2025 - Teleperformance

      Awarded for exceeding sales targets ahead of schedule, demonstrating strong performance and strategic execution.