Tokuboh Shode
Laurel,Md
Summary
Organized Office Administrator with background in managing business operations and streamlining processes. Strengths include multitasking, problem-solving, and maintaining efficiency in fast-paced environments. Previous roles demonstrate strong leadership skills, the ability to improve workflows, and a commitment to promoting team cooperation.
Overview
13
13
years of professional experience
Work History
Office Administrator
Centers of Advanced ENT Care, Feldman ENT Division
Chevy Chase, MD
04.2018 - Current
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Created PowerPoint presentations for internal use or external clients when required.
- Coordinated and managed daily administrative operations of the office.
- Assisted with budget preparation by providing data entry support into financial tracking system.
- Organized and maintained filing systems, including electronic databases and records.
- Performed clerical duties such as photocopying, faxing and scanning documents.
Medical Secretary
Neurological Medicine P.A.
Greenbelt, MD
10.2017 - 04.2018
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Facilitated communication between patients, physicians, and other healthcare professionals.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Performed data entry tasks related to patient information into various databases.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
Customer Service Manager
Neiman Marcus Group
Hanover, MD
04.2012 - 09.2017
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Monitored staff performance to ensure adherence to customer service standards.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Education
Bachelor of Science - Legal Studies
University of Maryland University College
Upper Marlboro, MarylandSkills
- MS Office Suite proficiency
- Administrative support
- Communication
- Report preparation
- Database entry
- Multitasking
- Schedule and calendar management
- Meeting Coordination
Military Experience
Army National Guard (April 2000-2008)
Supply Specialist
Laurel Maryland
References
References available upon request.
Timeline
Office Administrator
Centers of Advanced ENT Care, Feldman ENT Division
04.2018 - Current
Medical Secretary
Neurological Medicine P.A.
10.2017 - 04.2018
Customer Service Manager
Neiman Marcus Group
04.2012 - 09.2017
Bachelor of Science - Legal Studies
University of Maryland University College
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