Tol Luangsrinhotha
Raymond,WA
Summary
Results-driven Software Support and Hardware Engineer with extensive experience in user support and root cause analysis, specializing in enterprise data storage operations. Dedicated problem solver effectively managing issues from inception to resolution, showcasing exceptional troubleshooting skills in remote environments. Proven expertise in StorNext file systems, tape libraries, and cloud systems, complemented by meticulous attention to detail and a methodical approach to diagnostics and repair. Committed to delivering high-quality support that enhances operational efficiency and user satisfaction.
Overview
29
29
years of professional experience
Work History
Class A CDL Driver
MandM Transport
2025.03 - Current
- Operated commercial vehicles in compliance with safety regulations and company policies.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational readiness.
- Managed timely delivery of freight, ensuring adherence to schedules and routes.
- Maintained accurate delivery logs and documentation for compliance and reporting purposes.
Software Support Engineer
Quantum Corporation
2015.07 - 2023.08
- Provided high level support for enterprise storage, software, hardware and cloud systems.
- Created and maintained StorNext File System on Linux OS using disks and tape storage systems.
- Proficient with various customer environments - Linux, Windows and MAC OS and clients.
- Patched software and installed new versions to eliminate security problems and protect data.
- Developed tools to lessen or eliminate operational burdens for teammates, expediting initial development and software patch iterations.
- Collaborated with outside departments to implement system-wide improvements.
- Generated reports to track performance and analyze trends.
Senior Field Engineer
ADIC/Quantum
2004.09 - 2014.07
- Implementation and installation of Quantum’s Enterprise SAN tape and disk solutions.
- Proficient with Brocade and McData FC switches, Qlogic/Emulex HBA configurations, and troubleshooting.
- FC, NAS and VTL setups from 1Gbe to 100Gbe connectivity.
- Supported Oregon/Southern WA base customers also assisting outside territories.
- Supported enterprise customers Intel, Microsoft, OHSU, Legacy Health and BPA.
- Reduced Quantum’s top customer Intel’s weekly failure rate from 20% to less than 1% in 2 years time
- Created automated regional reports, which expanded to all US regions
- 2005 Penguin Club Award winner – the only west coast field solutions engineer selected.
OEM Enterprise Solutions Instructor
ADIC
2002.01 - 2004.01
- Traveled and provided onsite training to OEM customers and engineers. OEM customers DELL (Austin TX), IBM (Tucson AZ), Datalink (Eden Prairie MN), Structured (Portland OR), Offut AFB (Omaha NE), Barksdale AFB (Shreveport LA).
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Delivered onsite customer training at Intel, Microsoft, Starbucks, Amazon, BPA and OHSU.
- Deliver weekly in-house training to internal team members, 3rd Party Providers, Resellers, and End Users on mid-range and enterprise products (Denver CO).
- Received high evaluation ratings from students and managers.
Hardware Technical Phone Support Analyst
ADIC
1999.01 - 2002.01
- Provide excellent hardware and software support for ADIC products.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Knowledgeable in Oracle Database/Action Remedy/Agile software.
- Develop technical bulletins to improve product stability.
- Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback.
Repair Technician
ADIC
1998.01 - 1999.01
- Responsibilities included ongoing reliability testing of all new products.
- Installed and upgraded various backup software and hardware in test labs.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Create and maintained reports, charts, graphs and spreadsheets on tested products
- Developed inventory control and maintaining inventory accuracy.
Education
A+ Certification -
Edmonds Community College
1998-01
Central Washington University
Ellensburg, WA1996-01
Gray Harbor Community College
Aberbeen, WA1995-06
Skills
- Virtualization and Storage Technologies
- Software Log Analysis, Support and Testing
- Hardware Log Analysis and Troubleshooting
- System Administration
- Server maintenance
- Strong work ethic
References
Upon Request
Timeline
Class A CDL Driver
MandM Transport
2025.03 - Current
Software Support Engineer
Quantum Corporation
2015.07 - 2023.08
Senior Field Engineer
ADIC/Quantum
2004.09 - 2014.07
OEM Enterprise Solutions Instructor
ADIC
2002.01 - 2004.01
Hardware Technical Phone Support Analyst
ADIC
1999.01 - 2002.01
Repair Technician
ADIC
1998.01 - 1999.01
Central Washington University
A+ Certification -
Edmonds Community College
Gray Harbor Community College