Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tola Flattley

Ashland,OR

Summary

Dynamic customer service professional with a proven track record at Kobe Restaurant, excelling in guest relations and operational efficiency. Skilled in managing high-pressure situations while maintaining a reliable and punctual work ethic. Adept at utilizing POS systems and providing exceptional product knowledge to enhance customer satisfaction and loyalty.


Overview

2
2
years of professional experience

Work History

Host

Kobe Restaurant
10.2023 - 07.2025
  • Greeted and seated guests, ensuring smooth flow of dining experience.
  • Managed reservation system, optimizing table turnover and guest satisfaction.
  • Coordinated with servers and kitchen staff to facilitate timely service.
  • Provided menu information and recommendations to enhance customer experience.
  • Addressed guest inquiries and concerns promptly to foster positive relationships.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Delivered food promptly and efficiently to maintain customer satisfaction.
  • Collaborated with kitchen staff to ensure timely service and order accuracy.
  • Set up and broke down dining tables for events, ensuring readiness for guests.
  • Monitored guest needs and communicated requests to waitstaff for improved service flow.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Trained new host staff members on company policies, procedures, and best practices to maintain consistent service standards across shifts.
  • Prepared and plated desserts accurately and consistantly.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Cashier, Barback

Mix Bakeshop
07.2025 - Current
  • Processed customer transactions efficiently using point-of-sale (POS) systems.
  • Assisted customers with inquiries, providing exceptional service and product knowledge.
  • Maintained accurate cash drawer and balanced registers at end of shifts.
  • Participated in inventory management, including stock replenishment and organization.
  • Adapted quickly to new procedures, enhancing overall operational efficiency during peak hours.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise.
  • Answered questions about store policies and addressed customer concerns.
  • Knowing the specific temperatures and textures of milk for various drinks and being able to steam the milk accordingly.
  • Pulling shots by specifically weighing out grounds and tamping correctly.
  • knowledgeable about different types of coffee grounds and their designated purposes.
  • scooping ice cream.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Education

High School Diploma -

Ashland High School
Ashland, OR
06-2025

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Reliability and punctuality
  • Customer relations
  • Product knowledge

Timeline

Cashier, Barback

Mix Bakeshop
07.2025 - Current

Host

Kobe Restaurant
10.2023 - 07.2025

High School Diploma -

Ashland High School

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