Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tolbert Jenkins

Columbia,S.C.

Summary

Accomplished retail manager skilled at creating atmospheres of collaboration and performance excellence to provide each customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Self motivated leader with a talent to build relationships and inspire others.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Sephora
08.2021 - 12.2023
  • Responsible for overall Sales and Shrink (P&L); as well as all company KPIs.
  • Implemented business strategies to increase and ensure profitability & efficiency for a >$5m volume store.
  • Responsible for recruiting, including: Interviewing, hiring, and onboarding/training staff.
  • Fostered Career Development by evaluating, coaching and implementing corrective actions with staff to manage performance, improve skills, achieve daily objectives, and attain advancement.
  • Created and optimized weekly schedules to align coverage with forecasted/budgeted business demands.

Store Manager

Sephora
02.2023 - 05.2023
  • Oversaw sales and budget strategies to maximize results by using data and tools to analyze, identify, and follow up on Sales & Profit KPIs.
  • Monitored budgetary expenses regularly to ensure within store allotment.
  • Managed and motivated staff successfully in fast-paced environments through proactive communication, feedback, and fostering healthy work atmospheres.
  • Cultivated strong relationships where ideas and input of others were welcomed to aid in strengthening brand culture in daily work.
  • Oversaw operational initiatives to ensure compliance with company visual standards.

Operations Lead

Sephora
06.2017 - 07.2021
  • Updated store visuals and layouts, while maintaining company standards.
  • Provided great customer experience through client focus by utilizing product knowledge, as well as company rewards and credit card programs.
  • Motivated and trained staff to maximize productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Encouraged and promoted ideas aligned to business needs and benefits.

Operations Manager

Banana Republic
11.2014 - 05.2017
  • Executed planograms, signage, and weekly shipments.
  • Maintained company standard of visuals and safety.
  • Established positive and effective communication.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Supervised staff and kept employees compliant with company policies and procedures
  • Responsible for supporting store in sales and other company KPIs.

Education

High School Diploma -

Airport High School
South Carolina
06.2014

Skills

  • Customer Service Management
  • Excellent Written and Verbal Communication Skills
  • Business Development and Strategic Planning
  • Talent Recruitment & Onboarding
  • Team Building & Development
  • Engaging and Inspiring
  • Corrective Action Planning
  • Outstanding Problem-Solving Skills; Restorative
  • Managing Ambiguity
  • Profit and Loss Management
  • Merchandising Visuals & Operations
  • Staff Scheduling

Timeline

Store Manager

Sephora
02.2023 - 05.2023

Assistant Store Manager

Sephora
08.2021 - 12.2023

Operations Lead

Sephora
06.2017 - 07.2021

Operations Manager

Banana Republic
11.2014 - 05.2017

High School Diploma -

Airport High School

Similar Profiles

CREATE PROFILE
Tolbert Jenkins