Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tolesha Poston

Jonesboro,GA

Summary

Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to the Women's Health department.

Overview

22
22
years of professional experience

Work History

Medical Front Office Specialist

Wellstar Health System
01.2021 - Current
  • Check in, check out, make follow up appointments, follow up well calls, call and reschedule missed appointments
  • Answer telephones and direct calls to appropriate staff
  • Schedule and confirm patient appointments, referrals, and medical consultations
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
  • Operate office equipment, such as voice mail messaging systems, spreadsheet for end of day reports, and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records
  • Transmit correspondence for medical records by mail, e-mail, and fax
  • Complete insurance verification
  • Scan all appropriate documents to patients chart
  • Receive and route messages or documents, such as laboratory results, to appropriate staff.

Front Office Coordinator

Star Family Healthcare and Wellness Center
11.2017 - 01.2021
  • Check in, check out, make follow up appointments, follow up well calls, call and reschedule missed appointments
  • Answer telephones and direct calls to appropriate staff
  • Schedule and confirm patient appointments, referrals, and medical consultations
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
  • Operate office equipment, such as voice mail messaging systems, spreadsheet for end of day reports, and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records
  • Transmit correspondence for medical records by mail, e-mail, and fax
  • Complete insurance verification
  • Scan all appropriate documents to patients chart
  • Receive and route messages or documents, such as laboratory results, to appropriate staff.

APA

AIRSERV CORPORATION
11.2016 - 11.2017
  • Responsible for assisting passengers requiring wheelchair assistance

Community Social Service Tech

Clayton Center Behavioral Health
10.2001 - 08.2015
  • To ensure all staff was consistent in the application of the rules
  • Supervised individuals in a therapeutic setting to ensure and maintain quality environment
  • Educated individuals and their family members on individuals schedule
  • Responsible for developing, organizing and conducting programs to prevent and resolve problems relevant to substance abuse
  • Provided case management to link individuals to the services within and outside the agency
  • Prepared monthly schedules for employees
  • Conducted briefings and meetings bi-weekly with staff
  • Maintained and documented reports (monthly/quarterly/annual) on a daily basis; presented the report to the management
  • Responsible for medication and grocery budget
  • Corresponded with parole/probation in regards of the individuals in the program
  • Faxed, documented and maintained reports to Parole/Probation officers reporting individual's progress or lack of.

Education

High School Diploma -

LAKEWOOD HIGH SCHOOL
Lakewood, NJ

Skills

  • Receptionist
  • Microsoft office
  • Organizational Skills Mastery
  • Self motivated
  • Customer service
  • Medical office experience
  • Behavioral Health
  • Medical Receptionist
  • Insurance Verification
  • Medical Scheduling
  • HIPAA
  • Epic
  • Medical Records
  • Medical Terminology

Timeline

Medical Front Office Specialist

Wellstar Health System
01.2021 - Current

Front Office Coordinator

Star Family Healthcare and Wellness Center
11.2017 - 01.2021

APA

AIRSERV CORPORATION
11.2016 - 11.2017

Community Social Service Tech

Clayton Center Behavioral Health
10.2001 - 08.2015

High School Diploma -

LAKEWOOD HIGH SCHOOL
Tolesha Poston