Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to the Women's Health department.
Overview
22
22
years of professional experience
Work History
Medical Front Office Specialist
Wellstar Health System
01.2021 - Current
Check in, check out, make follow up appointments, follow up well calls, call and reschedule missed appointments
Answer telephones and direct calls to appropriate staff
Schedule and confirm patient appointments, referrals, and medical consultations
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
Operate office equipment, such as voice mail messaging systems, spreadsheet for end of day reports, and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records
Transmit correspondence for medical records by mail, e-mail, and fax
Complete insurance verification
Scan all appropriate documents to patients chart
Receive and route messages or documents, such as laboratory results, to appropriate staff.
Front Office Coordinator
Star Family Healthcare and Wellness Center
11.2017 - 01.2021
Check in, check out, make follow up appointments, follow up well calls, call and reschedule missed appointments
Answer telephones and direct calls to appropriate staff
Schedule and confirm patient appointments, referrals, and medical consultations
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
Operate office equipment, such as voice mail messaging systems, spreadsheet for end of day reports, and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records
Transmit correspondence for medical records by mail, e-mail, and fax
Complete insurance verification
Scan all appropriate documents to patients chart
Receive and route messages or documents, such as laboratory results, to appropriate staff.
APA
AIRSERV CORPORATION
11.2016 - 11.2017
Responsible for assisting passengers requiring wheelchair assistance
Community Social Service Tech
Clayton Center Behavioral Health
10.2001 - 08.2015
To ensure all staff was consistent in the application of the rules
Supervised individuals in a therapeutic setting to ensure and maintain quality environment
Educated individuals and their family members on individuals schedule
Responsible for developing, organizing and conducting programs to prevent and resolve problems relevant to substance abuse
Provided case management to link individuals to the services within and outside the agency
Prepared monthly schedules for employees
Conducted briefings and meetings bi-weekly with staff
Maintained and documented reports (monthly/quarterly/annual) on a daily basis; presented the report to the management
Responsible for medication and grocery budget
Corresponded with parole/probation in regards of the individuals in the program
Faxed, documented and maintained reports to Parole/Probation officers reporting individual's progress or lack of.
Certified Professional Coder at Augusta University Health System / Wellstar Health SystemCertified Professional Coder at Augusta University Health System / Wellstar Health System