Toliutafa Faitala
Dupont,WA
Summary
Compassionate and efficient Medical Support Assistant with strong skills in teamwork and patient communication. Successfully reduced appointment wait times and ensured compliance with healthcare standards, contributing to enhanced patient experiences. Self-management and being flexible with last minute changes are some of my strong suits. Ready and able to be part of the team, whenever you are.
Overview
4
4
years of professional experience
Work History
Medical Support Assisstant
Department of Health Agency
Joint Base Lewis McChord, WA
09.2022 - Current
- Assisted healthcare providers with patient intake processes and maintained accurate medical records.
- Implemented electronic health record updates, ensuring data accuracy and compliance with agency standards.
- Coordinated patient scheduling and managed appointment confirmations to enhance operational efficiency.
- Streamlined communication between departments to facilitate timely patient care and support services.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Trained new medical support staff on administrative procedures and best practices for patient interactions.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Used [Software] to maintain and record patient data and generate reports.
- Reduced billing errors by diligently verifying insurance coverage and obtaining necessary authorizations prior to procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Streamlined patient check-in process with effective communication and organization skills.
Education
Junior Leaders Course - Educational Leadership And Management
Warrior Leaders Course
Fort Sill, OK09-2006
High School Diploma -
Leone High School
Pago Pago, American Samoa06-2001
Skills
- Record assessment
- HIPAA regulations
- Patient communication
- Computer proficiency
- Patient advocacy
- Detail-oriented
- Teamwork
- Self-Management
- Flexibility
- Self-management
- Adaptability
- Integrity
Timeline
Medical Support Assisstant
Department of Health Agency
09.2022 - Current
Junior Leaders Course - Educational Leadership And Management
Warrior Leaders Course
High School Diploma -
Leone High School