Tolu Adekoya
Business Analyst
Puyallup,WA
Summary
An accomplished business analyst with experience working in an agile environment that spans many industries can also assume the role of a scrum ,product owner ,and quality assurance tester.
Capable of communication well with corporate , SME's ,and technical stakeholders while leading a workshop for system and functional impact analysis. A self-starter with writing short,unambiguous user stories and acceptance criteria . Outstanding interpersonal , multitasking, prioritizing,taking initiative ,communication ,planning,and technical abilities are required.
In addition to having a solid capacity to communicate clearly between IT and business teams to ensure that deliverables fulfill organizational goals, also skilled at documenting both present and future process flows to comprehend and analyze business processes.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Business Analyst
Ansira Marketing Technologies
Detroit, Michigan
02.2023 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
- Designed strategic plan for component development practices to support future projects.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Adjusted equipment to meet different productivity levels.
- Documented habilitation services in system and with paper notes.
- Monitored safety and welfare of people supported and took corrective actions or notified supervisor of concerns.
- Transported people supported to appointments and community outings.
- Offered input into development and implementation of new action plans for each person supported.
- Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Noted client responses and results to facilitate interventions and assessment through proper documentation.
- Recorded participant behavior and methods to alleviate barriers and progress toward goals.
- Offered instructions to help individuals learn, retain or improve competencies for maximal functioning.
- Delivered training needs, behavior management and communication to support goal plans.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
IT Business Analyst/Scrum Master
The Arc of Howard County
Ellicott City, Maryland
05.2017 - 12.2022
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Recorded status and duties completed in logbooks for management.
- Assisted in the selection and acquisition of suitable hardware/software tools based on the needs of the organization.
- Optimized workflow by identifying bottlenecks and recommending process improvements, driving greater productivity.
Business Analyst
Inclusion Services
Laurel, Maryland
09.2015 - 04.2017
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on productivity strategies to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Designed and developed programs and projects for dissemination to personnel.
- Developed and maintained logistics workflows, procedures and reports.
- Identified program obstacles and communicated possible impacts to team.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Participated in pilot tests and revised programs based on feedback and results.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Participated in vendor selection and management process for program initiatives.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Devised creative solutions to critical customer and user needs.
- Built teams to address project goals and objectives for multiple projects.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Researched industry best practices in support of training development and program content.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Developed complex dashboard and reporting tools to track business performance metrics.
Education
Bachelor of Science - Banking & Finance
Lagos State University
Lagos, Nigeria05.2009
Skills
- Business Requirements
- Process Optimization
- Change Impact Analysis
- Microsoft Office Suite
- Analytical Tool Implementation
- Business Process Mapping
- BI Tool and System Design
- Regulatory Reporting Requirements
- Administration and Management
- Process Flow Diagram Creation
- Write Reports
- Atlassian JIRA
- Develop Tools
- Functional Requirements Specification (FRS)
- Work Organizing and Prioritizing
- Requirements Definition
- Team Translation
- Agile and Scrum Environments
- Acceptance Criteria
- Business Processes and Procedures
- Scrum Methodology
- Functional Improvements
- Activity Diagram
- Client Meetings
- SQL
Certification
- Certified SAFe Scrum Master
- Certified SAFe Product Owner
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