Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Toluiva Malaki

Salt Lake City,UT

Summary

Motivated individual that is capable of building productive relationships, problem-solving abilities and a excellent team player. To achieve advancement and growth with a successful thriving company.

Overview

10
10
years of professional experience

Work History

Cashier

Muckleshoot Casino
Auburn, Washington
01.2024 - Current
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
  • Performed daily reconciliation of personal cash drawer, ensuring precise accounting records were maintained throughout each shift.
  • Handled guest disputes professionally, escalating issues to supervisors when necessary while remaining calm under pressure situations that may arise from time-to-time within a casino.
  • Maintained a secure work environment by adhering to strict company policies and regulations regarding cash handling and transaction documentation.
  • Documented exchanges accurately, reconciled transactions and processed authorization forms.
  • Completed routine audits as requested by management, validating the accuracy of records kept on file for future reference purposes.

Front Desk Night Auditor

Marriott
Anchorage, Alaska
05.2022 - 10.2022
  • Assisted guests by displaying knowledge of hotel property, local attractions and hours of operation of hotel outlets and services.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Performed nightly updates to room charges and rates.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies. Kept accounts in balance and ran daily reports to verify totals.
  • Trained and mentored staff on procedures, service standards and productivity strategies.

Order Picker

Fred Meyer
Anchorage, AK
03.2022 - 05.2022
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Created and enforced detailed organization processes to increase quality and service standards.

Each Order Selector

CoreMark
Salt Lake City, UT
10.2021 - 12.2021
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.

Retail Merchandiser

Sam’s Club
Pearl City, HI
09.2017 - 09.2021
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Arranged consistent shelves, bins and racks at number locations by following established planograms.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Completed audit papers by thoroughly documenting audit tests and findings.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Arranged consistent shelves, bins and racks at 51 locations by following established planograms.

Customer Service Associate

Aloha Gas
Waipahu, HI
07.2017 - 12.2019
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Accepted delivered packages, verified products and checked delivery totals
  • Checked identification for proof-of-age and refusing alcohol sales to underage customers Cleaned and restocked front counter and store area
  • Maintained clean and orderly workstation
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Overnight Modular Team Associate

Walmart
Waipahu, HI
06.2015 - 07.2017
  • Located needed merchandise in inventory using perpetual inventory system and placed it on pallets for transport to shelves
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
  • Readied items for sales floor stocking by affixing tags and preparing pallets
  • Received incoming merchandise and stored in correct stock locations
  • Alternated goods in inventory by observing “first in, first out” approach to keep shelves organized and properly stocked
  • Demonstrated strong communication skills and understanding of packing slip processing requirements.

Billing Specialist

Pt Hawaii- Physical Therapy Hawaii
Waipahu, HI
11.2014 - 09.2015
  • Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information
  • Gathered information from multiple sources to simplify billing and organize accounts Handling patient's insurance payments
  • Filing all remittance chronologically
  • Identified, researched and resolved billing variances to maintain system accuracy and currency
  • Generated and submitted invoices based upon established accounts receivable schedules and terms

Education

Some College (No Degree) - Healthcare Administration, Billing & Coding

Hawaii Medical College
Honolulu, HI

Associate Of Arts - Liberal Arts And General Studies

American Samoa Community College
Pago Pago, AS
12.2010

High School Diploma -

Leone High School
Pago Pago, AS
06.2008

Skills

  • Teamwork and contribution
  • Critical thinking and problem solving
  • Professionalism
  • Oral and written communications skills
  • Leadership
  • Multitasking

References

  • Darlene Brackeen

1 (808) 780-4712

Aloha Gas Station Mngr

  • Cora Catekista

1 (808) 343-8769

Sam’s Club Merchandise Mngr

  • Edwin Rivera

1 (907)227-8406

Night Auditor Manager


Timeline

Cashier

Muckleshoot Casino
01.2024 - Current

Front Desk Night Auditor

Marriott
05.2022 - 10.2022

Order Picker

Fred Meyer
03.2022 - 05.2022

Each Order Selector

CoreMark
10.2021 - 12.2021

Retail Merchandiser

Sam’s Club
09.2017 - 09.2021

Customer Service Associate

Aloha Gas
07.2017 - 12.2019

Overnight Modular Team Associate

Walmart
06.2015 - 07.2017

Billing Specialist

Pt Hawaii- Physical Therapy Hawaii
11.2014 - 09.2015

Some College (No Degree) - Healthcare Administration, Billing & Coding

Hawaii Medical College

Associate Of Arts - Liberal Arts And General Studies

American Samoa Community College

High School Diploma -

Leone High School

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