Tolulope Adeseye
Atlanta,Georgia
Summary
Talented Technical Support Specialist with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
MediTech Health Services
11.2022 - Current
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and all.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
IT Tech Support Specialist
AT&T
12.2020 - 10.2022
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
IT Support Specialist
Technical Consulting & Research Inc.
04.2018 - 11.2020
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 2 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Updated software to safeguard against security flaws.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Science - Accounting
University of Ado Ekiti, Nigeria
Nigeria07.2002
Skills
- Issue Troubleshooting
- Employee Computer Support
- Support Ticket System Management
- LAN and WAN Assessment
- Troubleshooting and Assistance
- Customer Service Expertise
- Expert in tools like Jira, Kanban, Microsoft office 365, Okta, Slack, Zendesk, Active Directory
Certification
- Proffessional Cert-Scrum Master (CSM)
- PMP License - 2022
Timeline
IT Technical Support Specialist
MediTech Health Services
11.2022 - Current
IT Tech Support Specialist
AT&T
12.2020 - 10.2022
IT Support Specialist
Technical Consulting & Research Inc.
04.2018 - 11.2020
Bachelor of Science - Accounting
University of Ado Ekiti, Nigeria
- Proffessional Cert-Scrum Master (CSM)
- PMP License - 2022
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