Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AdministrativeAssistant

Tolulope Bello

Plainfield,IN

Summary

Business Analyst with over 3 years of experience In overall Business Analyst ServiceNow. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proactive leader with over 2 years management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business Analyst

DMI
Indianapolis, IN
03.2020 - Current
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Analyzed open orders, backlog, and sales data to provide sales team with insights.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
  • Generated business intelligence reports to inform strategic decision-making.
  • Performed gap analysis to identify areas of improvement.
  • Drafted reports on company financial metrics to assess successes and account for deficiencies.
  • Developed and maintained data warehouses and data marts to support business operations.
  • Deployed predictive analytics models to forecast future trends.
  • Created data models to support decision-making processes.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Designed and developed data pipelines to acquire, clean and process data.
  • Created dashboards to monitor and track key performance indicators.

Project Manager

WALMART, Walmart
Greenfield, IN
09.2018 - 02.2020
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Planned, designed, and scheduled phases for large projects.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Provided detailed project status updates to stakeholders and executive management.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Facilitated workshops to collect project requirements and user feedback.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Analyzed project performance data to identify areas of improvement.

Team Leader Manager

Beckman Coulter Life Sciences
Indianapolis, IN
02.2017 - 04.2018
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Led employee relations through effective communication, coaching, training, and development.
  • Increased productivity by 85% and revenue streams by 85% through effective change management practices.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Established and maintained performance, quality and service standards for professional customer care.
  • Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
  • Delivered regular team meetings for aligned work towards common goals.
  • Implemented training programs to maximise team member development and potential.
  • Coordinated team collaboration to share ideas and build best practices.
  • Facilitated meetings to communicate team performance goals and results.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed detailed plans based on broad guidance and direction.
  • Launched quality assurance practices for each phase of development
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

BSc/Msc - Computer Science

Indiana University - Purdue University Indianapolis
Indianapolis, IN

Bachelor Of Science - Biotechnology

Ekiti State University
Ekiti State Nigeria
04.2018

HS Diploma - Science

F.G.G.C Akure
Nigeria
07.2014

Skills

  • Billing Procedures
  • Strategic Thinking
  • Strategic Partnership
  • Marketing Campaigns
  • Project Management
  • Leadership Competency
  • Customer Service Process Improvement
  • Project Finance
  • Sales Presentation
  • Product Development
  • Customer Satisfaction
  • Customer Service and Assistance
  • SEO Strategies
  • Staff Training
  • Web-Based Reporting Tools
  • Inventory Control Processes
  • Team Goals
  • Management Skills
  • Team Member Development
  • Microsoft Office
  • SQL
  • SAP
  • Consulting

Certification

  • PMP - Project Management Professional

Languages

English
Full Professional

Timeline

Business Analyst

DMI
03.2020 - Current

Project Manager

WALMART, Walmart
09.2018 - 02.2020

Team Leader Manager

Beckman Coulter Life Sciences
02.2017 - 04.2018

BSc/Msc - Computer Science

Indiana University - Purdue University Indianapolis

Bachelor Of Science - Biotechnology

Ekiti State University

HS Diploma - Science

F.G.G.C Akure

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Tolulope Bello